They Did the EXACT same thing to me! I am not in the P&P I am an environmental contractor I wrote mold reports I covered 1/2 of PA. From Philadelphia to the NE.
I know now, it is like they say Hind sight is 20/20 but I too kept track of my receivables on their web page too. I run an environmental remediation company Buczek was not my main priority, I handled all the work orders my self it was just easier to keep those books separate, I ended opening a 2nd company just for their work.
They locked me out of their system in Aug. The guys in Texas said said I was no longer considered an IC but was now 3rd Party. Ok, whatever. Then they transferred me back to the idiots in Derby NY. I requested a temp password from Joe M. & Tami Quadrone in several emails. explaining that all my accounting was kept there. How naïve was I ?!? Needless to say no password was ever given. All the while continuing to give me work through Q4. Billing started getting real bad around October, when I started pressing the invoices that were 90+ work completely dried up. I was accidently copied on an email, that was not meant for me to see. they were working w/ other "mold" companies. (that is a entirely different story)
Hello Rick. As you're aware, we are actively working with you on this and engaged with your attorney. No one is hiding and we are addressing your claims at face value and performing research on our end to resolve the situation.
I can verify that we did not lock you out of the system. It's true that you did change in the system from IC to 3rd party however that is always done at request, it's never just done without cause. Trying to make it sound like we locked you out of the system to prevent you from viewing completed work is just not true. The data is still there, if you needed a list of completed work orders that's not difficult for me to provide but I've never had a request to do that for you. If that request was made to our team and never acted upon, I apologize for that and I could have fixed that (and maybe still can however now I need to go through legal since counsel is involved).
I would certainly like to apologize for the email you received that contained internal communications; I was not happy to see that. The team members involved in were spoken to and we developed and held (and continue to hold) routine customer service and email etiquette training classes to further assist the staff in keeping their communications free of unnecessary emotion.
I think that criminal acts were perpetrated by Buczek when they locked us out of their web page was premeditated. I was done to muddy up the preverbal billing waters and make collection difficult. Is this not the very definition of "theft of services" and fraud" Buczek knew what they were doing when they did it!! I have emails to prove exactly what I am saying, not to mention it is in the 2nd letter my attorney sent them with an itemized list of all the properties they owe me for.
This is not true at all. I am sorry you feel this way and can assure you that your specific situation is being looked at at the highest level.
The only thing that makes me hesitant to do that is they hide behind a Chinese wall of attorneys and then you find your self in a counter suite. look at the case HURST V BUCZEK They (Buczek) countersued the guy for 250K. I believe that they would rather pay the attorneys to muddy that waters, have them make claims that we impeaded their business, the same thing all attorneys say. Any method they could use to drag things out! My vote for those of us that were locked out of the web page is to file a complaint with their states Attorney General. At a minimum hire an attorney to send out a demand letter and drag they ass to court. Like I said before I am no attorney.
The website is provided as a courtesy. There is no expectation ever implied that we are going to house records for you. What do you do with companies that don't have a website for you to keep track of work? I don't understand how that would be our fault. We also do not "pay the attorneys to muddy [the] waters." If there is a claim made, we look in to it and act on it. If we get notice that there is pending litigation we work with our attorney's to figure out the best response like any other company would. We are not attorney's either so we're not going to respond to one without one.
The case you mentioned is public record and anyone can view it in it's entirety but I will say that we took the ruling in the case and made improvements and changes where necessary. While we don't agree with the final ruling, we respect it and made changes and improvements to our operations like any company would after going through something like that.
At the end of the day Rick, this will be resolved. I've sent you my contact information if you need it. If there is anything that I can do or confirm or answer, etc., please let me know.