LPS fiasco lawyers are getting involved - REO Property Preservation Forum
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post #1 of 27 (permalink) Old 10-12-2012, 01:54 PM Thread Starter
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LPS fiasco lawyers are getting involved

Signed up with LPS went and got a new office, hired 3 new processors and brought my brother in from the field, began recruiting contractors.

Basically I invested thousands made long term commitments in order better serve my client.

Our agreement was a certain discount, no penalties for 90 days, a 30 order cap in Illinois, Indiana, and Kentucky to get us started. The very day that we completed online vendor training they started sending orders that night. Monday the following week we had over 200 orders and they began calling looking for results. The orders just kept coming until at 400 in Illinois, 50 in Indiana, and around 60 in Kentucky I called and asked for a reprieve. We tried cutting back our coverage area to lighten the load. They said we were "backpedaling" I reminded them of our ORIGINAL agreement of a 30 order cap. The situation has since deteriorated to a point where we are on HOLD in all 3 states. They are ignoring the agreement we made and demanding we get 60 orders turned in by Monday.

They are sending emails stating that I do not communicate positively? I just don't tell them what they want to hear and I constantly remind them of the agreement we made. I have told them repeatedly that the 125 orders remaining are their problem not ours. We did not ask for them therefore I will not take responsibility for poor performance.

I have contacted an attorney that specializes in this type of law. My brother is an attorney and good enough for some things but to take on a giant like this I want a specialist.

I am hearing that they breached the agreement and that they could owe us for our startup costs since they didn't hold up their end of the deal.
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post #2 of 27 (permalink) Old 10-12-2012, 02:25 PM
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Was the 30 order cap in writing?
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post #3 of 27 (permalink) Old 10-12-2012, 02:32 PM
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I was wondering if your agreement was in writing as well..

Jackie

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post #4 of 27 (permalink) Old 10-12-2012, 03:23 PM
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Any promises, agreements, or discussions made over the phone to any National never existed. Never happened.
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post #5 of 27 (permalink) Old 10-12-2012, 03:33 PM
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Was it p&p work only??????????

Do you want to continue working for them?????

I have never had a national/regional send back the signed contract. They always have you sign it and they never return it for a reason.
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post #6 of 27 (permalink) Old 10-12-2012, 08:11 PM Thread Starter
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My brother is an attorney and we we document everything. All agreements are in writing and we basically have in house council.

This situation just spiraled out of control so fast it's crazy.
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post #7 of 27 (permalink) Old 10-12-2012, 08:20 PM
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Did you agree to 30 per state or 30 total for all states. I'm no regional or anything even close to that but when I did a lot of p&p work my 3 crews did 30 orders per day no problem. I would think a company with coverage over state lines could handle at least 200 orders per day.

How many crews do you have that complete orders for you daily???
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post #8 of 27 (permalink) Old 10-12-2012, 08:25 PM
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I do 30 a day in one city! Lawn cuts anyway.....
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post #9 of 27 (permalink) Old 10-12-2012, 08:40 PM Thread Starter
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Quote:
Originally Posted by wmhlc View Post
Did you agree to 30 per state or 30 total for all states. I'm no regional or anything even close to that but when I did a lot of p&p work my 3 crews did 30 orders per day no problem. I would think a company with coverage over state lines could handle at least 200 orders per day.

How many crews do you have that complete orders for you daily???

We have several crews and an office full of processors. It's harder to get the work out and uploaded then it is to get it done in the field most days. Here lately it's been both.

Doing grass cuts and stuff like that is a chore when dealing with the geography of Southern Illinois.

We probably can handle close to 200 orders a day if given a chance to work our way up to that point. We can't handle just having 400 orders dumped on us. The other thing is we don't WANT to handle it because that wasn't our agreement. We agreed to 30 orders per state with a ramp up as we maintained compliance.
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post #10 of 27 (permalink) Old 10-12-2012, 08:47 PM
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Sorry for your dillema. Been there done that. Opened new office in S.C. and day 1 got 375 work orders that were up to 6 months past due-- you can imagine how tall the weeds were (hellava way to learn what bamboo can do). Expanded into Midwest and within 30 days received 1100 winterizes in 4 States.

If you want to retain your business just keep on trucking as fast as you can and upload as you go. Yes your going to have damages that you will eat the cost on & yes you will have chargebacks but you keep on keeping on and hope/pray that you dont go broke in the process.
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