Low quality low cost
Join Date: Jun 2012
Location: Every city
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LPS fiasco lawyers are getting involved
Signed up with LPS went and got a new office, hired 3 new processors and brought my brother in from the field, began recruiting contractors.
Basically I invested thousands made long term commitments in order better serve my client.
Our agreement was a certain discount, no penalties for 90 days, a 30 order cap in Illinois, Indiana, and Kentucky to get us started. The very day that we completed online vendor training they started sending orders that night. Monday the following week we had over 200 orders and they began calling looking for results. The orders just kept coming until at 400 in Illinois, 50 in Indiana, and around 60 in Kentucky I called and asked for a reprieve. We tried cutting back our coverage area to lighten the load. They said we were "backpedaling" I reminded them of our ORIGINAL agreement of a 30 order cap. The situation has since deteriorated to a point where we are on HOLD in all 3 states. They are ignoring the agreement we made and demanding we get 60 orders turned in by Monday.
They are sending emails stating that I do not communicate positively? I just don't tell them what they want to hear and I constantly remind them of the agreement we made. I have told them repeatedly that the 125 orders remaining are their problem not ours. We did not ask for them therefore I will not take responsibility for poor performance.
I have contacted an attorney that specializes in this type of law. My brother is an attorney and good enough for some things but to take on a giant like this I want a specialist.
I am hearing that they breached the agreement and that they could owe us for our startup costs since they didn't hold up their end of the deal.