OK, I am going to give Safeguard a try! - REO Property Preservation Forum
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post #1 of 60 (permalink) Old 10-22-2012, 02:37 AM Thread Starter
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OK, I am going to give Safeguard a try!

Here is the low down. I am not new to the business, I have been doing it for 4 years. When I heard Safeguard was buying BAC Field Services, where most of my current work is from, I decided to fill out a vendor application even though I have heard all the horror stories. Well I got the call and I am going to be given Safeguard P&P work in the zones I asked for. My question is primarily for current Safeguard vendors. Is P&P better than REO and what should I expect? Am I going to make good money with them? Do YOU make good money with them? How long does it take to upload work orders? Do they give multiple vendors work orders in the same zones? Am I making a bid mistake or is this a great opportunity? Any info would be appreciated.

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post #2 of 60 (permalink) Old 10-22-2012, 05:58 AM
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Here is the low down. I am not new to the business, I have been doing it for 4 years. When I heard Safeguard was buying BAC Field Services, where most of my current work is from, I decided to fill out a vendor application even though I have heard all the horror stories. Well I got the call and I am going to be given Safeguard P&P work in the zones I asked for. My question is primarily for current Safeguard vendors. Is P&P better than REO and what should I expect? Am I going to make good money with them? Do YOU make good money with them? How long does it take to upload work orders? Do they give multiple vendors work orders in the same zones? Am I making a bid mistake or is this a great opportunity? Any info would be appreciated.

Thanks
P&P is generally "reoccuring" and "maintenance" for which from my dealings with them 2 years ago was pitence pay. More time spent inputting to their lengthy online PCR. REO generally bid work, if they don't have standardized pricing.
I let'em go two years ago as they were more trouble than it was worth administratively.
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post #3 of 60 (permalink) Old 10-22-2012, 06:19 AM
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Good money is a relative term and different for everyone. Some people need $100 a day to feed their families and are willing to work 18 hours to make it. Bad hourly but it makes ends meet.
We made good money with Safeguard when we took any and everything they sent, but spent obscene amounts of office time chasing missing and shorted money.
Grass cuts take maybe 10 minutes to upload.
Initial service orders a lot longer.
HPIRs were ridiculous.
They will put as many vendors in an area until they feel comfortable they can dictate a "take it or leave it" agenda.
Depending on your mindset and your business ability, you can do ok.
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post #4 of 60 (permalink) Old 10-22-2012, 12:24 PM
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Originally Posted by PPC View Post
Here is the low down. I am not new to the business, I have been doing it for 4 years. When I heard Safeguard was buying BAC Field Services, where most of my current work is from, I decided to fill out a vendor application even though I have heard all the horror stories. Well I got the call and I am going to be given Safeguard P&P work in the zones I asked for. My question is primarily for current Safeguard vendors. Is P&P better than REO and what should I expect? Am I going to make good money with them? Do YOU make good money with them? How long does it take to upload work orders? Do they give multiple vendors work orders in the same zones? Am I making a bid mistake or is this a great opportunity? Any info would be appreciated.

Thanks
I've found that you can make more in their P&P side than their REO side as long as you're paid. I really wouldn't wade in those waters if I were you unless you're an established GC.
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post #5 of 60 (permalink) Old 10-22-2012, 02:22 PM Thread Starter
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OK, I am an established GC. I have been around the block many times with P&P. I figure as long as they pay, I should be OK. I have no problem waiting 60-90 days. That seems to be the norm now and I am used it. As for uploading I heard of a company in Sacramento that is doing Safeguard and AMS processing for $2 an order. I plan on calling them and getting them on board because I hate being on the computer every waking hour.

Any more advise? How do the big Safeguard vendors survive? Do you have staff that uploads work orders or do you outsource?
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post #6 of 60 (permalink) Old 10-22-2012, 02:52 PM
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We worked for them around 10 years ago. The website was horrible, the pay was low, and the expectations were very high. We stopped working for them back then and moved on.

Recently, we started working for them again, doing REO stuff. Again, the pay was too low, the expectations too high, and the website seems even worse than before. There were over 200 questions on one of their PCRs I filled out for an initial services maid order. Also, the layout is terrible. You have to upload all of your photos on the first page, then hit next and wait 1-3 minutes for the next to load. Answer the questions, then 'assign' pictures. Forget to upload an air freshener pic? Back to page 1 and the waits associated with switching between pages.

Also, they ask questions that are not relevant. A recent example would be a PCR that required Fireplace information. The home didn't have one, but that wasn't an option on the form. We had to describe this nonexistant fireplace by clicking radio buttons indicating the condition of various parts of it, until we got to the end of that section where we typed in, "there is no fireplace here.' Really amateur website.

They require a 100% immaculate home on an initial maid service order, and literally send an inspector to every house you do while in your probationary period. If the whole house does not pass their 'white glove test,' they send you back. Not a big deal, except that you will lose money doing this. The pay is not enough to justify the manpower you will need to get this done.

In addition, it's tough to get a question answered over there. When you call in and ask for someone, you get transferred. I have literally not once gotten the person I asked for when speaking to an operator first. The majority of the time, you don't even get someone in the same department. I actually got someone in billing once while trying to ask a question about a maid service. They can take a message and have someone call you back, but that takes hours.

Their preservation side may be better, I don't know. I could not justify working their REO side anymore, though. We quit them again after only a couple of months - we were just losing money and not getting any preservation/bids back to make up for it.
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post #7 of 60 (permalink) Old 10-22-2012, 03:04 PM
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What teapot discribes regarding the Vendor Web is spot on. Safeguard was the first company to cut our invoice because we did not wipe down the furnace, water heater, and basement window sills.
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post #8 of 60 (permalink) Old 10-22-2012, 03:40 PM
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Best of luick. Say goodbye to your hair. They were the bottom of the botom feeders and from what the local reo vendor for them tells me they have gotten worse. Keep Spot on records and a BIG pair of BOXING GLOVES handy for when they start to spar with ya It will happen
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post #9 of 60 (permalink) Old 10-22-2012, 04:33 PM Thread Starter
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I said goodbye to my hair years ago, so that will not be a problem
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post #10 of 60 (permalink) Old 10-22-2012, 10:26 PM
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What companies do you guys use? What are your favorite companies? Locals? Other regionals?
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