New communication from US Best. I'm glad that they're going out of their way to pay us when they haven't even been paid by Altisource.
From: Mark Zaverl
Sent: Tuesday, May 29, 2018 2:40 PM
To: Adrian Alvarez <[email protected]
>; Joseph Le <[email protected]
>; Sam Tucci <[email protected]
We are following up on our initial communication regarding the discontinuation of our Altisource account. We realize that our workflow being turned off on such short notice has left both US Best and our valued vendors looking for answers.
We live in an industry where trust is paramount, and we understand our vendors being extremely worried regarding payments owed to them. We are not a company that is looking to hide from these issues, or run from our payment obligations, or offer quick settlements as we wait for all the money currently owed to us. While we can promise that we are owed far more than we owe our vendors, simply waiting the time we’ve been told it will take for us to receive our money is something that will be detrimental to the valued partnerships we have with all of you.
We have separated the invoices owed to our vendors for Altisource properties as of 5/22/18, and as stated earlier we are unwilling to make anyone wait for the numerous weeks it will take to fully collect payments due from our client. We will be sending the entire amounts due to vendors on Wed 5/30/18 covering the entirety of these orders with an anticipated timeline of paying orders that were fully completed between 5/21/18 thru 5/24/18 within 30 days. We will be happy to provide any check detail for your organization beginning Thursday 5/31/18 and will be in constant communication while we ensure all of our obligations for completed work are fully satisfied. We thank you in advance for bearing with us and allowing us to do our very best getting everyone reconciled as quickly as possible.
As stated in our initial communication, U.S. Best intends on moving forward with its other clients and will continue with all its business operations for the foreseeable future. We have a plan in place, and while we are still working with Altisource to ensure that all of our orders are processed, we are acting independently to ensure most importantly that our payment commitments to our vendors will be met.
We look forward to continuing working with you.
All The BEST
President and CEO
U.S. Best Repair Service, Inc.
2004 McGaw Ave | Irvine, CA 92614
US Best Repair Service, Inc. | Nationwide Property Preservation & Property Maintenance, REO