I have been working for assurant for several years now,
I have no complaints about them at all.
Their QC department is India based and kicks back almost every estimate I submit. I used to escalate the kickbacks to management to have them rendered invalid, now I just ignore them and eventually they get accepted as-is. I've also had them improperly adjust or non-pay invoices. VM always reverses the QC error, but then I end up waiting for up to 6 months to receive that payment.
The are a very fair company.
I've had an issue or 2 over the years with what I would call unfairness with them, but for the most part they've been decent to deal with.
They pay usually around 2-3 weeks on all orders.
3-4 Weeks in my experience, unless someone makes a mistake, then expect payment in 120-180 days.
The coordinators are nice and very easy to deal with.
Agreed! There have been a couple of exceptions over the years, but everyone I deal with there now has been kind and professional.
Their pay is not the best but not the worst either.
Just like the rest of my clients, I have negotiated pricing with them. I strongly suggest that everyone else in this industry do the same with all their clients. I will say that this is probably the largest contributor to payment errors on their part - QC neglects to research the pricing agreement I have in place with them and reduces my invoice - then starts the 120-180 day wait for payment.
Their platform they use, Fastrack, is confusing at first but once you get use to it it is alright.
Agreed, it's alright
I suggest giving them a try, they are still one of the honest companies left in this industry
As with all service companies, your experience with them may be totally different then mine. If you decide to work with them, I suggest starting slow and proceeding with caution.