Th problem with Assero is that philosophically they are trying to maximize profits by skimming from the contractors. They will find reasons to fail reoccuring work orders and deny payment. The contractor does not find out about this until it is time to pay the invoice and too late to correct. However if the fail comes from the broker, they have to generate a work order. Afterwards you have to make sure to contest the non-payment when the invoice is produced.
The other area where they skim is on larger trash outs. I rarely even had a problem with the smaller trash outs, but on the larger ones they typically down grade the amount. So this is how it goes: Contractor bids 60 cyds. They approve 50 cyds, but there is a verbal understanding if it goes over they will adjust accordingly.
Side note: Assero, after discount, pays only $16 a cyd. Cleanouts under 30 cyds are approved for a flat fee of like $350. Now on the larger orders if you do not accept their estimate, they have two options that they have no problem doing - get a bid from another vendor or simply assign it to the Assero Depot (They tend to get the crummy mold jobs and the money makers).
So when you accept the job at their estimate, you find out that the amount was 62 cyds. You took all kinds of pictures and organized them when you uploaded so it makes absolute sense. You provide your dump receipts and trailer measurements for each load. If you walk it through and email, call, and email, they will eventually adjust it up to say 55 cyds. So you are out 7 cyds or about $100. In the end, you take your lumps and move on ... but they have done this with over 100 vendors to line their pockets. Starting to look like real money.
They are even more aggressive to downgrade orders over 100 cyds and especially 200 cyds. You can literally lose your shirt ... and almost did on my last big order. After 3 months of haggling, I finally got them to come up to a place where I could take the hit. I sold my business and am no longer in the industry.
Bottom line: You signed paper work that limits what you can and can't do to collect. However, I am told the agreement is not absolute. So here are the options I was considering: 1) Negotiate to something you can absorb (you need to be relentless and they appreciative of your value) and then keep them on a short leash and shifting your work to other clients. 2) File a lien and not really know the legal side (Cuts off relationship). 3) Get a lawyer to guide you through legal process (letter, lein, court, etc). Obviously, the last option has significant cost and may not be worth it.