Outsourcing Order Processing - REO Property Preservation Forum
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post #1 of 18 (permalink) Old 11-24-2012, 11:10 AM Thread Starter
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Outsourcing Order Processing

We are researching outsourcing of order processing. Does anybody have any suggestions on who to or not to use and why?
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post #2 of 18 (permalink) Old 11-24-2012, 02:34 PM
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Try this outfit...
http://www.orangeinformatics.com/
they, like most are in India...

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post #3 of 18 (permalink) Old 11-24-2012, 10:04 PM
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www.dhaninfo.com

8 hours a day, 6 days a week, $900 a month

Your personal assistant for a fraction of the cost here.
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post #4 of 18 (permalink) Old 11-25-2012, 09:26 AM
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There is a huge problem that you (contractor) needs to understand: liability and lawsuit potential.

Who is liable for an upload mistake? We all know that answer.

I did a trial with a company in Tx in 2009 & found that nearly 1/2 of the tested uploads left a "gap" that could open our company up for potential liability...be it chargebacks or for free work. With onsite employee uploaders that number decreased to less than 10% BUT did require 1 very experienced "owner" staying in office to assist the numerous questions.

Unless things have gotten a lot better I wouldnt risk my livelyhood on "offsite" uploader. jmo
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post #5 of 18 (permalink) Old 11-25-2012, 12:00 PM
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Agreed. The one regional I do any decent amount of work for has issues keeping track of the work actually completed at the property. Boarded windows won't get billed even though my submission to them showed it was done in both writing and pictures, missing a lock here and there, etc. I'd be much more comfortable hiring an office person to sit in my office and submit orders.

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There is a huge problem that you (contractor) needs to understand: liability and lawsuit potential.

Who is liable for an upload mistake? We all know that answer.

I did a trial with a company in Tx in 2009 & found that nearly 1/2 of the tested uploads left a "gap" that could open our company up for potential liability...be it chargebacks or for free work. With onsite employee uploaders that number decreased to less than 10% BUT did require 1 very experienced "owner" staying in office to assist the numerous questions.

Unless things have gotten a lot better I wouldnt risk my livelyhood on "offsite" uploader. jmo
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post #6 of 18 (permalink) Old 11-25-2012, 02:12 PM
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Personally I can not see paying someone for something that should be kept in house....

If this part of your operation is costing more then it should...then that should be considered in negotiations...

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post #7 of 18 (permalink) Old 11-26-2012, 12:49 PM
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You guys are obviously not using Property Preservation Wizard. All info is sent from field to us via PPW, we go over each work order to make sure all is accurate, then to my personal office assistant in India. PPW has same questions they ask from each national (you set that up), they input info from PPW to Safeguard and others as it is in PPW. If they have a question they call and ask just like an employee in the office. Not much of a difference. Even onsite office staff needs training and makes mistakes at times!
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post #8 of 18 (permalink) Old 11-26-2012, 12:50 PM
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Quote:
Originally Posted by PPC View Post
You guys are obviously not using Property Preservation Wizard. All info is sent from field to us via PPW, we go over each work order to make sure all is accurate, then to my personal office assistant in India. PPW has same questions they ask from each national (you set that up), they input info from PPW to Safeguard and others as it is in PPW. If they have a question they call and ask just like an employee in the office. Not much of a difference. Even onsite office staff needs training and makes mistakes at times!
Namaste
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post #9 of 18 (permalink) Old 05-25-2016, 09:29 PM
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Quote:
Originally Posted by PPC View Post
You guys are obviously not using Property Preservation Wizard. All info is sent from field to us via PPW, we go over each work order to make sure all is accurate, then to my personal office assistant in India. PPW has same questions they ask from each national (you set that up), they input info from PPW to Safeguard and others as it is in PPW. If they have a question they call and ask just like an employee in the office. Not much of a difference. Even onsite office staff needs training and makes mistakes at times!
Agreed..
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post #10 of 18 (permalink) Old 05-26-2016, 07:18 AM
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Outsourcing is lazy in my opinion. Stuff of that nature should fully be kept in house. There have been nights where I worked on bids all day, then stayed up all night processing orders. That is all just part of this game. Either hire someone and train them properly to process your orders, or do it yourself. Again, just my opinion.
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