What is more important??? - REO Property Preservation Forum
 
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post #1 of 2 (permalink) Old 12-01-2012, 06:29 AM Thread Starter
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What is more important???

Happy Employees or Loyal customers???
Can you have one without the other????

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post #2 of 2 (permalink) Old 12-01-2012, 01:28 PM Thread Starter
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Here are some thoughts...

I have had several discussions even serious firm debates over “if it wasn’t for me you wouldn’t even have a job”. If one has pride in their job and profession I would expect this attitude but it also needs to come with an open mind and attitude that the whole industry has to work in conjunction to succeed. This question is like the chicken or the egg.
So I think some of the real questions are:
Why do I have my own business?
What are my goals with my business?
Do I have a mission statement?
Why do I have employees?
• Am I in this to get rich
• Look cool in my new F 350 diesel and fancy trailer
• Provide a life for my family
• Provide lively hoods for my employees and their families
• Keep the family run business successful so family can continue to prosper and provide
• Tax write off
• Drape my wife in jewelry
• Buy a new Harley
Why do my employees work?
• Make some quick monies until I find what I really want to do in life
• Someone told them it was the easiest way to make a lot of money real fast then I can open my own company
• They have great ethics passed on thru generations and know in order to succeed in life one must work and be responsible
• Provide for their families
• Have enough money for a weekend beer party
One of the issues in the industry right now is compassion and understanding of what and how important each cog in the wheel affects the final outcome, the costs of completing these tasks, from the guy cleaning out the crappy toilet to the accounting department who sends the checks. It’s hard to comprehend especially when it’s 105 degrees and you’re in a field of grass 4 foot high, the work order was due yesterday and no one will answer the phone or provide the proper guidance and or have enough confidence and courage to make a decision (in writing) so the vendor can close out a work order. So until one can learn to work hand in hand with a little give and take, no one is going to be happy, clients because work isn’t getting completed, vendors because communication and compensations are poor...


Just some food for thought...

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