Always be sure when doing your reports and commenting on the condition or status of an item add the following to the end of each and every item. "....at time of inspection at dd/month/year @ hh:mm" for inspection and initial bidding. Then when you have mowed, etc. "...at time of completion at dd/month/year @ hh:mm", this gives you a legal foothold in most states to dispute claims because you clearly stated "At time of inspection or At time of completion"
After all I am not a psychic and most likely neither are you, neither of us can foretell the future. At least it will give you a point to argue when they pull that nonsense of saying something was missed or improperly completed. You can refer them to the report and photos that clearly show what was done at time of inspection or at time of completion
on that date and time. And if the leaves need picked up again this will have to be a new work order.
Yes they hate it and will complain when you do it because they know if you get peeved enough to file a claim against them they will loose the majority of the time because your report and photos have those nasty words on them.
I also use disclaimers. If I see something that looks wrong but is outside of my field of expertise I disclaim it,
This is a damaged foundation, can it be repaired? The answer most likely...Most likely, depends if it has finally stopped moving, otherwise trying to repair it with the wrong materials will result in even greater damage. But what is most important to know is what caused the differential settling and has it finally stopped moving.
Also note that in the basement the wall does not follow the same contour as the outside wall. Notice the stains are coming from a point on the wall and running down the wall then across the floor.
Anyone have X-Ray vision to see what surprises are lurking between the two? A whole lot of water would be my guess, but unless you are a structural engineer you had better disclaim this damage and recommend it be further inspected by a structural engineer. Otherwise you could be on the hook for future damage.
Anyway, that is my two penny's worth.