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post #1 of 8 (permalink) Old 01-17-2013, 07:20 PM Thread Starter
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employees

Where are you finding employees right now?

I'm having a hack of a time training people and having them complete the orders correctly. Issues are always missing photos, missing work, doing the work in the wrong order, missing damages

I always have them watch about 7hrs of training videos and then they work in the field with other crews for about 30days then they start doing the work and taking the photos.

Always worked in the past for me but its getting harder and harder to find people with a clue.

Do you have your field crews update or only complete field work?

Any advise is welcome
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post #2 of 8 (permalink) Old 01-17-2013, 07:49 PM
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Field work only, certain people have certain skills. i have some great guys that work for me. but there are always issues of missing photos incomplete forms etc. I must say i'm the best field worker i have but thats mostly because its my business which makes me care more about the jobs. Also you get what you pay for, the last thing you should do to save money is cut the pay of the guys that make you money.
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post #3 of 8 (permalink) Old 01-17-2013, 07:56 PM
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Quote:
Originally Posted by wmhlc View Post
Where are you finding employees right now?

I'm having a hack of a time training people and having them complete the orders correctly. Issues are always missing photos, missing work, doing the work in the wrong order, missing damages

I always have them watch about 7hrs of training videos and then they work in the field with other crews for about 30days then they start doing the work and taking the photos.

Always worked in the past for me but its getting harder and harder to find people with a clue.

Do you have your field crews update or only complete field work?

Any advise is welcome
I have 1 sub that can complete a PCR and does his own bids. Otherwise everything ends up going through me. I don't have any full time employees, just a lot of part timers. I can't find anyone who who gives a chit about the office side. After they see how the banks and service companies leave the properties decline, I find their attitudes quickly decline in direct proportion to the neighborhood and house condition.

I will say that these guys are good field employees though. They will read the work order, follow it to the "t", check the camera for blurry or missing pics before they leave, etc. This is partially because I'm always in the field and guys will randomly end up working with me during the week. When that happens, I always use the opportunity to refresh training. I also use a great motivational tool by making them go back on their own time to fix something they mess up. If they can't find the time or desire to do it correctly on my dime, they will find it on theirs.

My kid is getting close to being able to do PCR's and such but I still can't let him do the bidding, unless its off a price sheet like a gas cap, outlet cover, etc.

I can't even find someone full time who wants to work above the table. They either think they deserve $20/hour for hauling debris or say "I'm collecting unemployment so I need to be paid in cash". If the government wants unemployment to decrease, stop extending it so these people will get a job......but that's for a different thread.



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post #4 of 8 (permalink) Old 01-17-2013, 08:22 PM
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I have 1 full time guy who works with me. I pay him $9.00 per hour and pay out lunch. I have 2 other crews as well. They mainly do 95 % lawn cuts and I do all the other maint. orders because their is so much liability involved with other work.
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post #5 of 8 (permalink) Old 01-17-2013, 08:29 PM Thread Starter
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I pay my guys very fair I think they all start off at 15 per hr plus 10% of the profit at the of the month so I don't think money is an issue. My top guy made around 60 last year so I known it not about the money

I'm really thinking about hiring all part time people and only making then complete one type of order. Example crew 1 only complete inital service, crew 2 only completes miad service, crew 3 only completes trash outs another crew only mows
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post #6 of 8 (permalink) Old 01-17-2013, 08:53 PM
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I have 8 full time people. It's taken 3-4 months for them to really start to understand what we need. Find peoples strengths, pair them up appropriately.

Seven of the full time people only complete field work, fill out completion/damage reports and one person in office submits, helps to route, calls nationals, etc.

I bounce around everywhere. Field work, updating, vehicle maintenance, etc.
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post #7 of 8 (permalink) Old 01-17-2013, 11:02 PM
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Originally Posted by wmhlc View Post
I pay my guys very fair I think they all start off at 15 per hr plus 10% of the profit at the of the month so I don't think money is an issue. My top guy made around 60 last year so I known it not about the money

I'm really thinking about hiring all part time people and only making then complete one type of order. Example crew 1 only complete inital service, crew 2 only completes miad service, crew 3 only completes trash outs another crew only mows

I do a similar practice with monthly bonuses based on profit, and they guys love it. I also pay them for getting jobs done early (correctly).

Money is made through efficiency i got my guys that can cut 25+ lawns a day they got their system down and it is a simple rinse and repeat kind of routine. after doing the same thing over and over and taking the same pictures over and over it will become second nature to them. I also have guys i send out for my initials and maid services, and a guy that has a good knack for repair work (i consider him "skilled" labor). If you can keep your workers steadily busy doing the same task it is probably the best way to streamline you efficiency, but they should still know how to do other orders for sake of routing your jobs and/or multiple orders at the same property.
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post #8 of 8 (permalink) Old 01-18-2013, 09:27 AM
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We have a Field Supervisor for different territories...
They handle the re-occurring services...paid salary plus performance bonuses.
But we plug in laborers from a pool of on-call guys....

Prior to that we paid commissions to everyone...was a head ache for payroll but on the commissions they waited until the job got paid and were responsible for the callbacks....on their dime...we are actually thinking of returning to that format, the margins are slimer because we pay a little more but it did work for us...it helps with the cash flow issues....

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