Join Date: Nov 2012
Location: Silver Springs, Nevada
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I hear questions all the time pertaining to negotiations. Here are some techniques I apply when negotiating....Hope they help you.
Questions During a Negotiation
Negotiation is a process of discovery. Questions are raised and answers given, statements made and rebuttals offered. During a negotiation there often is great pressure placed on you to provide quick statements and sensible answers to hard questions.
The trouble is most of us need time to think. We often find we get our best answers in the car driving home. “Why didn’t I say . . . ?”
Handling Questions During a Negotiation
Perhaps the most important thing you can do is to write down in advance the questions most likely to arise. Get one of your associates to play the role of a devil’s advocate and have them raise a host of hard questions likely to emerge in your upcoming negotiation. The more time you have to think about answers to these questions the better your answers will be.
The suggestions that follow work in any question-and-answer situation. Those of you who have faced a barrage of questions will recognize their value.
1. Give yourself the time you need to think. Quick answers are risky.
2. Never answer until you clearly understand the question.
3. Recognize that some questions do not deserve answers.
4. Answers can be given that satisfy part of a question rather than all of it.
5. If you want to evade a question, provide an answer to a question that was not asked.
6. Some answers can be postponed on the basis of incomplete knowledge or not remembering.
7. Make the other party work for answers. Get them to clarify the question.
8. When the other person interrupts you, let them talk.
9. Correct answers in a negotiation are not necessarily good answers. They may be foolish.
10. Don’t elaborate. You may disclose more information than is necessary.
The art of answering questions lies in knowing what to say and what not to say. It does not lie in being right or wrong. There are few yes-or-no answers.
New Business Consultant