Safeguard work orders take FOREVER to upload!!! - REO Property Preservation Forum
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post #1 of 15 (permalink) Old 02-22-2013, 02:04 PM Thread Starter
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Safeguard work orders take FOREVER to upload!!!

I love the fact that we get a lot of Safeguard P&P work but uploading them into Vendor Web is soo time consuming. I find a lot of the times doing the work is quicker than turning in the work. I sure wish they would come out with a better system to speed up the process. Am I the only one with this problem?
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post #2 of 15 (permalink) Old 02-22-2013, 04:17 PM
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Charge them for the administrative/upload time. They will take care of your problem
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post #3 of 15 (permalink) Old 02-22-2013, 04:30 PM
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It is as if the people that designed the application never looked at how anyone else uploads and submits information online. The system they had before this one was bad, but more stable.
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post #4 of 15 (permalink) Old 02-22-2013, 05:55 PM
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I have never spoken to anyone that does not have this same complaint...
Seems by time you're done with the administrative part of the work you $$$$ becomes less than minimum wage....

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post #5 of 15 (permalink) Old 02-22-2013, 10:47 PM
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PPC everybody who works for Safeguard has this problem! All you can do is manage it as best you can.
*Peak times are 11a-1p EST according to Safeguard, but I also find anytime from 6-Midnight to be extra slow. Updating around those times can be a HUGE help.
*Make sure your photos are organized and in order before you upload them to vendor web. You can rearrange the files on your PC but IMHO it's better to have your crews take the photos in order.
*Have a decent internet connection, it's not going to solve your problem completely but it will be a HUGE help
*You can have multiple work orders open with file uploads going at once, and they'll be "tabbed" at the top. If you spend time waiting on your photo uploads then you should definitely take advantage of this. To do that, just click back to your open orders list without hitting "close" on your current work order. You'll see both work order numbers at the top of your screen and can click that work order number to move between them.
*Make sure whoever is updating has a cheat sheet and completes the update in the fastest or smoothest order, to avoid visiting the same page in your update multiple times.
*Have an excel sheet or other document with the text for items you commonly bid, let your updaters copy & paste this text onto your update instead of typing it in each time.
*If you're getting photos in the same day your order is due or getting photos in the evening after your crews come home then you're cutting it too close. Give yourself plenty of time to account for the site being slow. I really highly recommend using an app like Pruvan Direct or REO Photo. Personally, I prefer Pruvan. This can save you a lot of time if your work is ready to be sent to Vendor Web throughout the day vs. trying to update all your work during their peak times.
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post #6 of 15 (permalink) Old 02-23-2013, 12:58 AM
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Get a static IP address
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post #7 of 15 (permalink) Old 02-23-2013, 04:36 AM
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onetimepres, those ideas are the same for any online updater. It just so happens that with the Safeguard site, their system is flat out bad. Yes, between 3 and 6 am we can get the best results uploading our orders on their system; the problem is I can't seem to get anyone to work those hours, except me. They send out messages that the system will be down for maintenance and updates almost weekly and it never improves the performance. It still crashes, has to be rebooted, locks up when uploading photos, etc. Regardless of what you do, if you have an initial service to submit with hundreds of photos, and bids, and damages, you are not going anywhere soon.
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post #8 of 15 (permalink) Old 02-23-2013, 04:57 AM
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Quote:
Originally Posted by PPC View Post
I love the fact that we get a lot of Safeguard P&P work but uploading them into Vendor Web is soo time consuming. I find a lot of the times doing the work is quicker than turning in the work. I sure wish they would come out with a better system to speed up the process. Am I the only one with this problem?
That is the main purpose we ditched them years ago...as you said it's quicker to do the work than spend hours with trivial BS

Like the government, they're a large bureaucracy where employees' come up with inane requirements.
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post #9 of 15 (permalink) Old 02-23-2013, 09:10 PM
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Slowwwww

Make sure your image size on your camera is at the 640 size. It makes a huge difference on your size. If you have your image quality size to the lowest allowable setting Safeguard allows, it makes a huge difference in upload speed.

I had mine set to a high quality that took 2-5 minutes. I switched to the lowest and all my photos upload in about 20 seconds. By the time you get to the page to drag the photos, they are usually uploaded. Hope this helps.
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post #10 of 15 (permalink) Old 02-24-2013, 10:45 PM
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Quote:
Originally Posted by thanohano44 View Post
Get a static IP address

No have them get more servers and a dedicated upload site there making enough money to put some back

I wrote software for 12 years and there idea of a fluid system is as fluid as molasses in winter

do the research yourself is there just ONE positive about there site ??? why are 10.000 contractors dealing with there crappy site and charge backs and crashes PLEASE they need to get there Shoot straight not the rank and file that is us the boots on the ground
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