Join Date: Nov 2012
Location: Silver Springs, Nevada
Thanked 564 Times in 339 Posts
Was going to blast Cyprexx today anyway....
This was a failed policy for FAS 4 years ago.So I'm wondering why Cyprexx would go this way, furthermore...why would FNMA allow this again when they know this process does not work?????
Cyprexx Procedure Directive R110
March 6, 2013
To: All Cyprexx preservation vendors
From: Ronnie Ory
First, I want to thank all of our vendor associates for the work you do for us. Being in your own business can be a challenge, and today it is as great a challenge as it has ever been. Again, thank you for your services. We hope Cyprexx is a good business partner.
While attempting to be a good business partner, we have a history of removing vendors only as a last resort after many warnings and repeated training to no avail.
We find that our quality of work in the field is slipping at the same time that our clients are demanding higher quality than ever. We need to reverse that and deliver the quality of service that is our hallmark.
Quality in our initial cleanups and maintenance is our number one concern. Entirely too many properties are being left in a less-than-complete condition and causing repeat trips by vendors and additional effort and attention from our staff. In some cases, the responsible vendor is slow to return and even then does not completely cure the issues. Sometimes, the issues continue until the maintenance vendor reports them. Starting property maintenance is delayed.
Internally, we are making changes and staff moves to be more responsive and accountable.
Effective immediately, if a property fails an inspection for any reason and the vendor has not responded within 48 hours, the coordinator will send another contractor out to remedy the problems and the cost will be charged back to the initial vendor. If any unsatisfactory condition exists when the maintenance vendor visits to begin services, the maintenance vendor is to cure the problem immediately, report and document with photos and begin services. This is pre-authorized up to $150. We will monitor this carefully to identify any abuse and the initial vendor will be charged back. If the cost of curing the problem is over $150, the maintenance vendor must notify the Cyprexx coordinator and will be given instructions.
The time and expense involved, for both vendors and Cyprexx, can be eliminated by doing a complete, on time, job during the first visit.
I personally apologize for having to deliver this rather stern message to the many vendors who do their job so well. It simply is necessary that we correct this drift towards a lower quality.
Ronnie J. Ory
Chairman of the Board
Cyprexx Services, LLC
Always baffles me when organizations do that same thing expecting different results...isn't there some sort of insanity thingsy that goes along with that?????
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