AMS Inspectors... - REO Property Preservation Forum
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post #1 of 26 (permalink) Old 03-08-2013, 10:59 AM Thread Starter
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AMS Inspectors...

so i just got a request to go back and fix some issues i apparently missed on a property i serviced over 3 weeks ago. it was a small unit and i felt we were very thorough, we did not leave a ounce of trash and vacuumed everything. and when i do appliances i soak the inside and outside with foaming degreaser and let them sit the whole time.

well i just got this call back with pictures showing what i "missed" which some seem valid and alot don't. i mean i vacuum all the windows tracks and wipe them down but i dont go in with a fingernail and scatch for any dirt i can find. i also dont pull every drawer in the house and search behind there, i dont even do that on my own house when i moved in. and for the microwave pictured i know i did know miss that. it appears the inspector rubbed crisco on the door. and on the bottom of the drawers is looks like he spread sawdust around there is finger tracks all over. i dont any about anyone else but when i see sawdust i don't have to rub my hand in it for about a foot until i know its sawdust.

for pulling the range, okay i missed that but i pull the fridge where food and liquids are more likely to fall behind. i didnt pull the washer and dryer because i only do it when im removing them.

im really pissed off, this just seems like i have to tear apart every house then put it back to together for the cap rate. any one else dealing with this? this is the only time i got hit this hard in over 6 months with ams.

and another thing, i didnt forget the hazards, ive told them i cant remove them
























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post #2 of 26 (permalink) Old 03-08-2013, 11:02 AM Thread Starter
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post #3 of 26 (permalink) Old 03-08-2013, 12:27 PM Thread Starter
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does any one have any input?
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post #4 of 26 (permalink) Old 03-08-2013, 12:28 PM
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the pics do show some issues its true

but the first time we got a pic back of someone showing the top of the water heater being dirty , i called up and asked about it . an argument ensued , i stopped doing Janis but i did ask for my replacements Phone Number so i could use them in my own home @ a 100 per shot
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post #5 of 26 (permalink) Old 03-08-2013, 12:36 PM
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Quote:
Originally Posted by Freddie View Post
does any one have any input?




The job they all want SHOULD cost AT LEAST $1000 per house to do a proper job.
I've been in plenty that would cost a lot more.




Tell em they already got more than what they are paying for and to get lost.
But thats just me.



Seriously, actively branch out into other work and use P&P for filler. The way contracts shift around you could find yourself with no work with little notice.
As your other lines of work pick up slowly drop P&P.



You guys that still do P&P I feel for ya, but at the same time I don't see how ya'll hold body and soul together at the bargain grave prices that are paid now days.

Professionals are people who can do their job when they don't feel like it.
Amateurs are people that can't do their job even when they do feel like it.
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post #6 of 26 (permalink) Old 03-08-2013, 01:23 PM
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Quote:
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does any one have any input?
Looks like you dropped the ball.

Now with that being said, and you saying you've been with them for 6 months. Now you know the expectations, which will help guide you to an informed business decision whether you can make the numbers work or not given the true scope of work.
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post #7 of 26 (permalink) Old 03-08-2013, 02:05 PM
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You will never please them all of the time. These issues are why we do not offer sales cleans. We only offer broom swept condition.

I would not be able to remain calm taking that phone call.
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post #8 of 26 (permalink) Old 03-08-2013, 02:58 PM
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We assume for every REO property we do, no matter the national, is that we are going to have to go back once to address something. We don't get upset when it happens, we just do it, knowing full well that it will happen on a lot of properties, no matter how good we do.

We do get upset when we go back, address supposed missed issues, and then get called back a second time for other items.
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post #9 of 26 (permalink) Old 03-08-2013, 03:08 PM
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Wait till they tell you that you need to clean the backside of the range/stove, fridge, Wash/dryer including the vent ductwork AND fill all the nailholes.....

Yep all for a flat fee
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post #10 of 26 (permalink) Old 03-08-2013, 04:47 PM
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Quote:
Originally Posted by Freddie View Post
does any one have any input?
what state are you in? i am in so cal, and like 4/5 properties i do get inspected. it is the 3rd party inspector usually who does ours because i recieve the fannie mae mailer showing what he scored me on for each property. there is a new foreclosure law that passed in which you can legally get an epa number and take hazards from the property. you have to do it for every single property from now on that have a certain allowable of hazards. they are sending me work orders for the past month to go back and get my allowable hazards which is really annoying. they pay to remove but its super low, look in your area for the free disposal sites. the inspector is annoying i agree, but he doesnt affect your scorecard with them so just fix it and note it for bext time, i can get an excellent 4 from the realtor and the bonus and the inspector rate me a 89 because a decorative vine was growing on the house. good luck!
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