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post #1 of 20 (permalink) Old 07-21-2013, 01:39 PM Thread Starter
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We have all seen it properties that safeguard has that the lawns are skyhigh and shoddy workmanship. Here is my question how the hell does safeguard stay in business. This has to be proof that banks never look at the photos or they are sending in old photos. Are they solely making it on chargebacks? This company never ceases to amaze me.
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post #2 of 20 (permalink) Old 07-21-2013, 02:28 PM
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1. The grass grows tall on most loan types because the bank would rather let the property sit than pay the 300 or so to mow the tall grass. Especially when there is no city code enforcement. Remember, if the bank doesn't send a w/o, safeguard won't service it.

2. The workmanship comes from the low prices that are paid out compared to work done. I have heard many a contractor say "As long as it looks good in the pictures, everything is fine."

3. They make their money because the have 2500 vendors and 5 of the top ten banks on the planet as clients.

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post #3 of 20 (permalink) Old 07-21-2013, 02:31 PM
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The "as long as it looks good in the pictures" logic is going away with the new SQA program SG has implemented.
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post #4 of 20 (permalink) Old 07-21-2013, 04:34 PM
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Not sure if this is true or not please correct me if what I was told was wrong but just because one company holds the P & P Contract does not mean they have the grass contract at least that what I was told and not by SG I know that we do a lot of properties inside work but do not get the lawn care We call and give them the info and never get approval are the work order will state it is not in our schedule to maintain the lawn but I do not whose schedule it belongs to but its not getting mowed or if it has a citation they will approve the grass cut
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post #5 of 20 (permalink) Old 07-21-2013, 04:59 PM
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With Safeguard, the grass cuts are included in the P&P contract. If you can cut the grass within the allowable on an initial secure, you have to cut it. You can bid grass higher than 12" on CV, FNMA, FMC, and VA's, but on FHA properties you can call from site for overheight approval. The only way to get more money on the other loan types with overheight grass is the property has to have a documented citation. You send the citation in on the w/o submission, or you don't get paid. Safeguard splits their recut efforts between presale properties and postsale properties. Safeguard hires grass cut vendors in local areas to perform presale recurs, and the postsale recuts are performed by maintenance vendors.
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post #6 of 20 (permalink) Old 07-21-2013, 05:15 PM
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Originally Posted by Irnhrse5 View Post
The "as long as it looks good in the pictures" logic is going away with the new SQA program SG has implemented.
what`s this
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post #7 of 20 (permalink) Old 07-21-2013, 05:23 PM
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The service quality assurance program. They have a team that audits a percentage of all work orders performed. If something is wrong, you must return to the property and correct it. They have the categories: 1,2, and 3. They charge you back $15, $30, $45 respectively. They decide the rating. So for we have received only a few SQA 1's and they really were our fault. All but one was for us leaving grass clippings at properties. But, from talking to others in our area, they are having a far worse time. We just make sure our work is to standard.
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post #8 of 20 (permalink) Old 07-22-2013, 12:23 PM
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The service quality assurance program. They have a team that audits a percentage of all work orders performed. If something is wrong, you must return to the property and correct it. They have the categories: 1,2, and 3. And the kicker is they charge you back $15, $30, $45 respectively. They decide the rating. So for we have received only a few SQA 1's and they really were our fault. All but one was for us leaving grass clippings at properties. But, from talking to others in our area, they are having a far worse time. We just make sure our work is to standard.
This decision is made by?????

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post #9 of 20 (permalink) Old 07-22-2013, 12:46 PM
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Once again the banks are looking at this by the thousands of properties and the contractor is looking at individual properties. The contractor is focused on quality and the bank is focused on quantity and cost.
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post #10 of 20 (permalink) Old 07-22-2013, 02:40 PM
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This decision is made by?????
The SQA rating is determined by their quality control staff. Once again, it has barely affected us. I hope it weeds out some of the crappier contractors.

On another note, I see a lot of people complaining about shotty work from other contractors. Things like leaving debris, doing something wrong etc. I may not speak for everyone, but all I see is dollar signs when this happens. I turn $25 trip charges into 100 orders because people leave a little debris behind. I fix their mistakes, and get paid to do it. Maybe some of you shouldn't complain about crappy contractors, but instead, look at it as a way to make more money. The crappy contractors are always going to exist. What separates you from them is being the one everyone goes to to CORRECT the mistake.
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