Join Date: Nov 2012
Location: Silver Springs, Nevada
Thanked 564 Times in 339 Posts
I will post link to commentary tomorrow.
Back Charge Survey Results
Sorry this has taken so long but a couple of projects took a tremendous amount of time. More than anticipated!!
In regards to Back Charges in the PPI;
64% of the respondents claim they had a back charge they were unable to dispute. In a similarly worded question
Have you ever received a back charge you felt was unreasonable because you had no opportunity to remedy the matter? 73% said yes.
57.6% of respondents claim they do not know if the review of photographs for QC purposes is outsourced outside the US
60.6% also claim not to know UCC Law.
Only 25% of the participants say there is no Back charge clause on their contracts
A very disturbing statistic 65.6% say there is no time limit for a back charge to occur per their contracts language.
In regards to the Back Charge being a viable means of checks and balance in the PPI 59.4% said, yes if applied correctly.
In response to question 7, 87.7% of respondents say the once a service has been QCd and approved and paid out a company should not be allowed to back charge.
81.7% also feel that there should be some sort of Conflict Resolution system by an independent third party for the industry
In regards to the final question;
Currently the PPI has a couple organizations that claim to advocate on behalf of the contractors. Would you be more likely to consider becoming a member of an organization that had a conflict resolution system in place that assisted the Contractors in matters like this?
Yes I would consider membership
The industry should have a neutral third party system in place
It would not make a difference I will not join an organization
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