SG REO Vendor Adjustments - REO Property Preservation Forum
 
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post #1 of 6 (permalink) Old 08-24-2013, 01:50 PM Thread Starter
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SG REO Vendor Adjustments

SG take debris amounts and cut your invoice for the there own gain. I had an BSO that was reassigned to be to completed and bill. Once I complete this 5ft grasscut and bill for it. A updater takes the whole invoice stating that there was no POC stating I could bill for grasscut. So I called in and stated if only they would have read the workorder they could see there was a POC to invoice. This lady tells me to send it over to vendor adjustment and they will take care of it. Well its been 2 weeks and I haven't heard or gotten a confirmation email stating they even received the dispute. So I go up higher Vendor management they send me an invoice telling me to be patience that vendor adjustment is backed up with disputes and they will get to it once they get there orders down. Well they didn't wait to take my money and if they didn't people so much they wouldn't have a lot of disputes. Do you agree
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post #2 of 6 (permalink) Old 08-24-2013, 02:21 PM
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Agreed.

When I was doing QC for SG the vendor adjustments/disputes were a constant issue. We were told if a vendor came to us (QC reps) with this issue you (vendor) should escalate it to us (QC rep). The QC rep should escalate to their manager and the issue possibly could be worked from the top down via QC mgrs informing mgrs overseeing updating. You're working from bottom up via the vendor dispute email address. Any specific information (e.g. POC, updater that you spoke with and/or cut your invoice) in escalating it to your QC rep is ammunition.

I wish this information would help you, but I know SG and I doubt it will...
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post #3 of 6 (permalink) Old 08-24-2013, 02:45 PM
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Vendor adjustments is a friggin joke right now. Wasn't always that way. Used to be a real nice woman named Charlene that ran the department. She actually cared. I spoke to her on many occasions, she really tried to get the contractor paid.

Now it seems that no one in the department really cares, and they are swamped. I have invoice disputes from May that still haven't been resolved. I used to get emails stating they were either going to pay or deny my dispute...now...silence. Some get paid, others don't, and I hear nothing. Only way I know they are resolving any disputes is the payment shows up on a check detail.

I will tell you this, if you don't get a payment on a disputed invoice within 3 weeks after sending the vendor.adjustment people an email, send it again, or better, make a phone call. Look at any email you've gotten from the adjustment department and call that person.

Don't let it go too long.

Last bit of advice. Best thing I was ever taught - Don't get mad. Get paid.
The stress of being mad all the time will give you a heart attack.

I don't stay mad, but I remember. When I look at the past due statement - those trees I'm bidding to trim just got a whole lot more expensive. That outbuilding I'm bidding to demo, yep it too. I really try to be an honest businessman. I believe I give SG fair bids when I submit for services. I don't steal from houses, I don't dump illegally, I rake the grass clippings, I don't break windows or doors to "make work", I do what I say I'll do. But, I also know that they owe me money, and I'm going to try and collect, with interest owed for balance carried.
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post #4 of 6 (permalink) Old 08-24-2013, 03:32 PM
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Phone calls are like smoke.
Constant emailing, to the point of almost spamming, got results for us.
Each email contained dates and order #s, names and addresses. 2nd notice, third notice,etc. We even submitted letter head billing with late fees. Also, we listed deadlines for responses as we had to notify legal whether to lien or not.
That is no way to do business, and I know if it were a grocery store, a tavern, etc that treated their suppliers like that, they would be cut off or on a cash basis only.
The biggest question though has to be, why is Safeguard so swamped with disputes.....
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post #5 of 6 (permalink) Old 08-24-2013, 04:51 PM
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Quote:
Originally Posted by chelle33 View Post
SG take debris amounts and cut your invoice for the there own gain. I had an BSO that was reassigned to be to completed and bill. Once I complete this 5ft grasscut and bill for it. A updater takes the whole invoice stating that there was no POC stating I could bill for grasscut. So I called in and stated if only they would have read the workorder they could see there was a POC to invoice. This lady tells me to send it over to vendor adjustment and they will take care of it. Well its been 2 weeks and I haven't heard or gotten a confirmation email stating they even received the dispute. So I go up higher Vendor management they send me an invoice telling me to be patience that vendor adjustment is backed up with disputes and they will get to it once they get there orders down. Well they didn't wait to take my money and if they didn't people so much they wouldn't have a lot of disputes. Do you agree
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post #6 of 6 (permalink) Old 08-25-2013, 12:23 PM
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SG has "updaters" (read "invoice cutters") who are minimally educated, have probably never been in the field, and are cubicle warriors being heroes at their computer terminal. It's a gray world and they only see the black and white of their manuals. They QC via photos and cut invoices. And you better believe they are incentivized to be as "productive" as possible. I'm sure there are all manner of metrics to measure their efficiency...something like total $ adjustments/yr, % of $ cut from invoices received, etc.

If they don't get you right away they get you months and months later via a back charge. SG is gaming the system to nobody's surprise.
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