5 Sister`s No Charge Disputes - REO Property Preservation Forum
 
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post #1 of 6 (permalink) Old 10-30-2013, 10:50 PM Thread Starter
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5 Sister`s No Charge Disputes

what do you think of the latest memo from :

Attention all contractors,
Effective Immediately
In an effort to streamline the processing of NC order disputes and to better assist the
contractors, a more structured system is being put into place. When a NC order is received and
the contractor feels that it is not accurate, they are given 48 hours to initiate a dispute on the
order. If the dispute is not initiated within 48 hours from receipt of the order the contractor will
be held responsible for the NC order, whether that means they complete it at their own cost or a
back charge be initiated.
Going forward if a dispute for an NC order is being commenced by the contractor
within the given time frame the attached “Contractor’s Dispute Form for No Charge Orders” must
be completed. The attached form will better streamline the process of reviewing the NC order
disputes as long as completed in its entirety, by the contractor. All NC dispute forms must fully be
completed in the 48 hour allotted time frame and sent to [email protected] to be
reviewed and a resolution given. In the event that procedure is not followed and the form is not
filled out, the NC dispute will not be reviewed. As previously stated, going forward each dispute
must have a fully completed form submitted with 48 hours to be considered a valid NC dispute.
Please see attached “Contractor’s Dispute Form for No Charge Orders” and contact
your state representative with any question you may have.
Thank you in advance for your cooperation,
Five Brothers Management
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post #2 of 6 (permalink) Old 10-31-2013, 05:56 AM
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I think when they decide to issue an no charge order, they do it via a short email. I know if you try to get to the bottom of it, many times you must go thru people who may or may not have any clue what they are talking about. Stories from other subs such as "Failure to secure window" "Toilet marginalized" "Debris in building" "Water intrusion in crawl" without no other information.
"Let me look into it" "I'll get back to you" "Suzie isn't here today" and other catch phrases like bla bla bla to blow you off. So for a two sentence email you are supposed to travel how ever many miles on your dime, and yet if you dispute it, you are required to submit their completed form on their time frame.

Long story short, I don't think anything of it. I decided sometime ago we would no longer accept any of their business. I grew tired of the arguing with girls half my age who kept repeating "Surely you understand our position..."
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post #3 of 6 (permalink) Old 10-31-2013, 10:17 AM
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I disagree. Problem with some no charge orders are that you have to goto property to see if it's true. If they say you missed something you probably don't have photos of it so you have to go to the property. With the distance of some properties, this isn't feasible to always do in forty eight hours. If it's a bogus no charge, there should be no time limit for you to let them know they screwed up, just like there is no limit for them to let you know you screwed up(aka send a no charge).
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post #4 of 6 (permalink) Old 10-31-2013, 09:45 PM
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"A more structured system" . Fiver Sisters needs to structurally remove their heads from their arses..
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post #5 of 6 (permalink) Old 10-31-2013, 11:31 PM
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Not to be rude...

If anyone agrees to that you're stupid....you really do need to find a job...

Aladay LLC
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post #6 of 6 (permalink) Old 11-01-2013, 12:04 AM
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Quote:
Originally Posted by GTX63 View Post
"Let me look into it" "I'll get back to you" "Suzie isn't here today" and other catch phrases like bla bla bla to blow you off.

So for a two sentence email you are supposed to travel how ever many miles on your dime,



Spot on!


And the second sentence is what lead to the end of our troubled relationship.

Professionals are people who can do their job when they don't feel like it.
Amateurs are people that can't do their job even when they do feel like it.
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