Join Date: Feb 2014
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Anyone else have issues with scorecard? (Safeguard)
I work for a (now former) top 20 vendor doing estimates and repairs. This winter we have gotten a lot of repair orders that we haven't been able to complete, either due to weather, the houses being condemned, or insurance scopes being wrong. For example, we've gotten some orders to paint the exterior of houses, and repair concrete sidewalks, which could not be done due to temperatures well below freezing. We have made Safeguard aware of these issues, but these orders still dragged down our scorecard and led to us being "demoted" out of top 20 and capped. I'm wondering if anyone else has run into issues like this, and how they dealt with it. Our regional just threw us under the bus because of these repairs, even though we have e-mailed her many times, and provided statuses repeatedly. It's getting to be a very frustrating situation where it seems no matter what we do, we can't get ahead.