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post #1 of 24 (permalink) Old 02-13-2014, 10:05 AM Thread Starter
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Vrm vrm vrm

some of you may have heard this before but I will type it again for the newbies. We were asked by a local broker to sign up with VRM and handle her VA work. The current contractors were not getting it done. We jumped through VRM's hoops and signed on for the ridiculous $1,000.00 package price. We then learned that the $1,000.00 was for the life of the property and to ensure that you go back they hold $350.00 until the property sells. This bit of knowledge threw me into a tail spin.

In order to keep our broker happy we did a few very clean properties and it worked out decent. Not profitable but ok. Then they changed the guidelines and now the contractor has to do all of the office work. They had a nice webinar to kick this off and when I participated I made plenty of comments in the comment window. They must not have liked them because I was booted from the webinar. They followed up with a phone call and asked me to quit if I didn't like the program. I told them I would not. I was going to stay and pick and choose only those properties which I wanted.

They sent us an order and I went and cleaned it out yesterday. My trailer is still onsite full of debris. The realtor informed me that I am no longer in the system as a possible contractor. They owe me for back ends on 3 properties, they no longer have me in the system because I expressed my disgust with their practices and i have a trailer full of their debris. Phone calls to them have gone unanswered as well as 2 emails.

It looks like I may be dumping all the debris back into the garage, taking my locks off of the doors and heading to the next job.
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post #2 of 24 (permalink) Old 02-13-2014, 11:19 AM
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I would absolutely do it!

If I were in your spot, I'd do just what you said... I would return THEIR debris (plus maybe a little extra? LOL), take my locks and never waste another breath uttering their name. At least you still have their shtuff so you can give it back to them!
I'm always looking for a cheaper landfill... what's that address?
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post #3 of 24 (permalink) Old 02-13-2014, 01:58 PM Thread Starter
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If I were in your spot, I'd do just what you said... I would return THEIR debris (plus maybe a little extra? LOL), take my locks and never waste another breath uttering their name. At least you still have their shtuff so you can give it back to them!
I'm always looking for a cheaper landfill... what's that address?
No reply yesterday and so far no response today.
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post #4 of 24 (permalink) Old 02-13-2014, 07:36 PM
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I'd add a few maybe 50 gallons of paint I have lying around to the debris I would be depositing back to the said property!! Oh and some tires to.
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post #5 of 24 (permalink) Old 02-14-2014, 11:59 AM Thread Starter
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I'd add a few maybe 50 gallons of paint I have lying around to the debris I would be depositing back to the said property!! Oh and some tires to.

so I sent an email directly to this guy today.

Brandon Kirkham
Senior Vice President
Customer Service phone: 855-843-8323
Customer Service e-mail: [email protected]


still not a word in reply. I called the realtor and told her what to expect next. She said she didn't blame me and that they have no one to do their VA work.
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post #6 of 24 (permalink) Old 02-14-2014, 01:13 PM
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True Story-
Vendor accepts an order to complete a trashout for a top tier National. Out of area, no way to know what is there before hand. Turns out to be 125+ cyds of debris. The order was given with a 72 hour rush and post dated so they were already on the 2nd day when it came over to them. They complete the trashout and sales clean and turn it in with a full set of before and after photos on the evening of the last day. 7 am the next day they receive a cancellation on the order and it is removed from their online worksheet. Never got paid. None of the staffers has any answers what happend. No response from the dept head.

Six weeks later it shows up in a mass email as available for initial services.
The contractor calls direct and says he'll take it. The girl on the phone tells him "Great, give me your vendor code and I'll send it right over." Comes back on the line a minute later and says her boss already assigned it, sorry.
Have you figured yet how this one played out?
Contractor A got stiffed out of 125 cyds @ $25 cyd, + sales clean.
Contractor B accepts the order and bills for 0 cyds and a sales clean.
The National bills their client for 125cyds + a sales clean at the full rates.

Deactivating a contractor doesn't mean they are done with getting paid for your work, just maybe paying you for that work.
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post #7 of 24 (permalink) Old 02-14-2014, 05:15 PM
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Originally Posted by GTX63 View Post
True Story-
Vendor accepts an order to complete a trashout for a top tier National. Out of area, no way to know what is there before hand. Turns out to be 125+ cyds of debris. The order was given with a 72 hour rush and post dated so they were already on the 2nd day when it came over to them. They complete the trashout and sales clean and turn it in with a full set of before and after photos on the evening of the last day. 7 am the next day they receive a cancellation on the order and it is removed from their online worksheet. Never got paid. None of the staffers has any answers what happend. No response from the dept head.

Six weeks later it shows up in a mass email as available for initial services.
The contractor calls direct and says he'll take it. The girl on the phone tells him "Great, give me your vendor code and I'll send it right over." Comes back on the line a minute later and says her boss already assigned it, sorry.
Have you figured yet how this one played out?
Contractor A got stiffed out of 125 cyds @ $25 cyd, + sales clean.
Contractor B accepts the order and bills for 0 cyds and a sales clean.
The National bills their client for 125cyds + a sales clean at the full rates.

Deactivating a contractor doesn't mean they are done with getting paid for your work, just maybe paying you for that work.

I can promise you there would be at least 125 CY of debris back at the property in short order.
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post #8 of 24 (permalink) Old 02-14-2014, 06:12 PM
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Quote:
Originally Posted by Craigslist Hack View Post
so I sent an email directly to this guy today.

Brandon Kirkham
Senior Vice President
Customer Service phone: 855-843-8323
Customer Service e-mail: [email protected]


still not a word in reply. I called the realtor and told her what to expect next. She said she didn't blame me and that they have no one to do their VA work.
Just to let you know Ive done this to, dumped the trash back just like it was before i started the job, I did this to Morningstar. Did you tell Brandon that you would leave the trash there if no action was taking quick like. Let us know how it goes.
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post #9 of 24 (permalink) Old 02-14-2014, 07:21 PM Thread Starter
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Just to let you know Ive done this to, dumped the trash back just like it was before i started the job, I did this to Morningstar. Did you tell Brandon that you would leave the trash there if no action was taking quick like. Let us know how it goes.

I did say that and since then I have emailed the customer service department as well.

I give up! Monday if I haven't heard from them by noon I go get my trailer. The Piano alone weighed a few hundred pounds.
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post #10 of 24 (permalink) Old 02-17-2014, 01:19 PM Thread Starter
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I received a call this morning FINALLY. They asked me to continue servicing the property and they would look into any hold that might be on our company. I had them email me in writing a guarantee that I would be paid for the jobs we have completed thus far.

They actually seemed very interested in working with us on some pricing and letting us bid things that we had thought were part of the package.

The conversation went well.
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