Cyprexx Getting outta hand - REO Property Preservation Forum
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post #1 of 20 (permalink) Old 03-26-2014, 02:49 AM Thread Starter
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Exclamation Cyprexx Getting outta hand

I got this email today,Setting up mandatory meetings on who's dime?There realtors want everything done for nothing so they can make there Commission wile guys like us pound sand.I called them today to ask for a referance letter so i can get a license,They told me no so i told them to cut grass in my county you need a license so i wont be able to do initial services or any grass cutting of any nature she said o well they will be reasigned.I said to what an unlicensed contractor?None of the landscapers will cut a 1/2 acre for $30.00.I'm gonna fire them an email and there not going to like the response


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Good Afternoon,

Due to an increase in BSO and inspection failure rates in the state of New York, we will be conducting a thorough inspection of the state during the month of April. We will not only be performing property inspections, but we will also be meeting with the majority of our vendors in the state, as well as several brokers. The goal of these inspections is to identify the reasons behind these poor quality scores, and to improve upon these results immediately. We will be setting up mandatory meetings with most of you over the next few weeks in order to review your current work, and make sure we are on the same page with our quality expectations going forward. In order to prepare for the upcoming inspections, I highly suggest you revisit your current properties to ensure they are up to our quality standards. Please see the following directives:

- When revisiting the property, review the property with a Safety Hazard Checklist to ensure that everything that is on the checklist is addressed properly or well documented. The completed Safety Hazard Checklists are to be submitted back to Cyprexx after your inspection for every property.
- Any opportunities for packages (exterior window, roof and gutter, gutter repair, fence repair, landscaping) should be submitted immediately with photos to allow time for approval and completion prior to the inspection. This also includes any bids that need to be submitted to improve the current situation, i.e downed trees.
- All Safety Hazards must be addressed by either resolving the issue, or providing a temporary fix until full resolution can be approved. Regardless of the resolution, all issues must be reported on the SHCL or to Cyprexx.
- All air fresheners must be new from the most recent service with acceptable air fresheners and correctly dated. No reuse of air fresheners will be accepted.
- Now that winter is almost behind us, many lawns will need to be brought up to standards. This includes removing any leaves and/or debris that was previously frozen and/or covered by snow. These services are part of the package that we provide to our client. Please ensure your properties are free of leaves and debris when you leave the property and document this through good photos. The photos will show that you left the property in an acceptable manner.
- Ensure your initial services are being completed to standards.
As you are all aware, if properties fail inspection in any category, (exterior, interior, safety hazard, wintz) the property will be reviewed and a penalty up to $50 per category ($200 per property) may be assessed. Reused or re-dated air fresheners will be considered as an inspection failure. If 3 or more of your properties fail inspections, an additional review of your company and its performance will be conducted, and may result in a reduction or possible removal of workload.

Please contact your assigned coordinators regarding any issues at these properties. After reading this email, please email me and confirm that you have received it, and that you understand what needs to be done. If you have any questions, or need any additional information, please let me know. We appreciate all you do for us in the field and we look forward to meeting you all in person.

Thank you,
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post #2 of 20 (permalink) Old 03-26-2014, 08:25 AM
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So they are expecting you to visit every property and do a full property refresh for free?

No way!

Professionals are people who can do their job when they don't feel like it.
Amateurs are people that can't do their job even when they do feel like it.
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post #3 of 20 (permalink) Old 03-26-2014, 08:44 AM
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reform is needed

that is unfair
contractors gotta stand together
this is why unions had to be formed
and in this industry with all the bail outs from us working americans
trying to hire slave labor
then you get hit no sticker on water tank
opps 100 dollar charge back
the insanity has to end
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post #4 of 20 (permalink) Old 03-26-2014, 09:01 AM
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Were they ever in hand? They have been in rapid decline for the past 3-4 years at least. It's been pretty thoroughly covered in here and on other boards.

Instead of firing off emails I would quit. Emails just end up in front of some cubicle jockey who may or may not tell the guy next to him "we've got another one fired up! Lol! Good thing we have a stack of new applicants a mile high!"

Until the bottom of the industry starts putting pressure on the top instead of the other way around these things will not only continue to happen these companies grow more and more bold by the day.
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post #5 of 20 (permalink) Old 03-26-2014, 09:35 AM
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5 years ago I ran into a Cyprexx vendor at a property.

He'd been working for them for 15 years and was about to quit...........5 years ago, because of the BS.

Any way he told me that way back in the day before P&P was cool Cyprexx used to pay $1500 for initial services.
Change all locks, wint, trash out, boarding, yard and janitorial.
He said he worked his butt off for them and did the best job he could. You never heard about hacks back then.

Now look what they get, cheap prices and falling QCs. Any body make the correlation at the mother ship????????????
NOOOOOOOOOOOOOOOOOOOOOOOPE, the IQ isn't there it would seem.

Professionals are people who can do their job when they don't feel like it.
Amateurs are people that can't do their job even when they do feel like it.
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post #6 of 20 (permalink) Old 03-26-2014, 10:51 AM
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It is a wonder why the order mills can't correlate the substandard work with substandard pay.

it's got to end. there is a magical feather that will one day drop and break the back of this industry.
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post #7 of 20 (permalink) Old 03-26-2014, 10:55 AM
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Quote:
Originally Posted by UnitedFieldInspections View Post
The goal of these inspections is to identify the reasons behind these poor quality scores, and to improve upon these results immediately.

Dear Cyprexx,

What I am about to tell you will potentially save you thousands of dollars in your investigation to "identify the reasons behind these poor quality scores, and to improve upon these results immediately".

Here goes:

The amount of money you have decided to pay your vendors has proven to each and every one of them that YOU are not serious about the quality of services you provide to your clients. Compensate your vendors what the jobs are worth.
Fix the morale of your vendor network and watch the QC scores soar!

Cyprexx, this one was free. You're welcome.

Sincerely,
PropPresPro's business consulting service

Iíve already told you more than I know.

Last edited by PropPresPro; 03-26-2014 at 10:58 AM.
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post #8 of 20 (permalink) Old 03-26-2014, 01:43 PM
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Trucker,

A union won't do a bit of good. It is just another mouth to feed from one cheese sandwich.
The REO industry will always be around, but it is returning to the days before anyone ever heard of it. It's a 70 year old man, past prime and in decline.

There will be fewer jobs but they will be closer to home.
Less money and fewer chargebacks.
Less customers but more honest ones.

The withering on the vine, so to speak, will force the good contractors to find a way to make ends meet, and most anything else will be better. You'll wish you knew now what you discover in 12-18 months.

People think if they tell their nationals to get lost that they will just sit at home and starve, so they better take what they can get. That is hogwash. I've never met anyone here but I really don't believe people are going to allow something like that to happen. Human nature isn't to sink, it is to swim. You find something else for your talents and are better for it. For those that don't have the motivation to swim, maybe they did sink and this is where they ended up...
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post #9 of 20 (permalink) Old 03-26-2014, 08:22 PM
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Quote:
Originally Posted by GTX63 View Post
People think if they tell their nationals to get lost that they will just sit at home and starve, so they better take what they can get. That is hogwash. I've never met anyone here but I really don't believe people are going to allow something like that to happen. Human nature isn't to sink, it is to swim. You find something else for your talents and are better for it. For those that don't have the motivation to swim, maybe they did sink and this is where they ended up...
It's been a while since great advice like this has been brought up. Too much focus on not getting paid by Buczek. P&P is an addiction and a rat race. Its hard to break because the work just shows up in the email. However, it is possible to make a very good living do the same things for private party clients.

For those of you about to make excuses, (the economy, the president, etc. etc.) that is a bunch of crap. My sales are up year to date. I'm booked out 6 weeks right now. I've raised some of my prices. Hell, last Tuesday, I had a repeat customer offer to give me a down payment for a job I haven't even given him a quote for. He just wants to book his place in the schedule.

MARKET YOURSELVES AND YOUR SKILLS . Yes it takes time, and some money to do, but the rewards are well worth it.

Back to Cyprexx, they called me a few weeks back. One of my good brokers told them to call me. I started the conversation telling her that I don't do flat rate, Every property will be bid and they will sign my contract per property. I would give her my price sheet. Payment is in my hand in 30 days, not lost in the mail. For good measure, I did tell her that any legitimate broker complaint would be addressed at no charge within 48 hours. Her response, "Well, it doesn't work that way". My response, "You called me, those are my terms." I guess they won't be calling me back, and I really don't care.



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post #10 of 20 (permalink) Old 03-26-2014, 10:18 PM
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Quote:
Originally Posted by BRADSConst View Post

Back to Cyprexx, they called me a few weeks back. One of my good brokers told them to call me. I started the conversation telling her that I don't do flat rate, Every property will be bid and they will sign my contract per property. I would give her my price sheet. Payment is in my hand in 30 days, not lost in the mail. For good measure, I did tell her that any legitimate broker complaint would be addressed at no charge within 48 hours. Her response, "Well, it doesn't work that way". My response, "You called me, those are my terms." I guess they won't be calling me back, and I really don't care.



They all love to throw the term "industry standards" around.
When in all actuality the P&P industry is far from the industry standard contracting practices.

Professionals are people who can do their job when they don't feel like it.
Amateurs are people that can't do their job even when they do feel like it.
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