Join Date: Mar 2013
Thanked 336 Times in 182 Posts
Always treat your clients like customers.
Even if they are ridiculous. When you look at the way this industry is structured, it really is just a scam to get employees without all the messy costs that go along with them. When you act like a bitter employee it just reenforces this illusion. As business owners we must never feed into this. I often write bitter little petty E-mails too. I however never send them. They go to drafts, then I read over them later for a laugh. It is funny to compare what I wanted to say, as opposed to the actual E-mail that went out.
Keep in mind, real-estate people in general are the worst customers a company can have. In thirty years of contracting, I have found them to be the most dishonest, and out of touch people there are hands down. Also in thirty years only two kinds of people have ever stuck me for money, real-estate clients and family. Now add an incompetent middleman and a bank into the mix, there are going to be some completely insane requests. Get used to it, or get out. But never, ever lower yourself to the point where you bicker with them. It does not serve your interests.