Join Date: Oct 2012
Thanked 8 Times in 5 Posts
If its still "in process" it has not been released yet. The "30 day clock" has not even started.
I have never had 32, but there are a number of reasons they are still there.
The worst I had happen was they said they could not see the pictures, so they had to open up a brand new order, I had to go transfer all the pictures to the new order, copy the new order, submit the new order, then contact them to "cancel" the original.
Another possibility is that the updater(they will say a new employee) sent the update to the client, but never sent it to accounting. This happens more often. I'm not sure if they are just trying to steal in hopes you dont find out, or if they are just that unorganized.
I think they told me if something is sitting in that in process queue for over a week or 2 to call your regional to find out, so I would try that first.