We too were contacted by them late last summer, prices sucked... We negotiated and got them up to average on routine services and they gave a little more for initial services!
We only took on lawns and maid services for about 30 properties close into our area, was good for a few months, one worker inside, one out... Half hour and on to the next.
Got asked by someone other then our recuring services rep to help get a rural initial another contractor failed to complete that was about 3 weeks late. They had done all the trash expect about 8 CYD's, washer removal WO and a couple tons of scape metal, rural dump fees were tough but not bad and we made up for it in scrap.
Got it done on time and continue on with routines, come invoice time we were scored the lowest level and was told no check... Not because of anything we did, but because they said were 3 weeks late removing the washer
That said I would stay away from the initial services for several reasons... 1st is unless you own you own landfill, you will be lucky to break even on the pricing for the trash outs. 2nd is they score your work and determine when, how much and if you even get a check this cycle at all.
Lucky for us we had good status with our recuring services rep who looked into it and seen the original contractor was the one late not us and we got paid.
, but hope it helps with your question... They are what they are. And yes we still work for them, but only routine cleanings, snow removal, lawns, hazards and repairs we BID! And all ways add 24% as the want 20% off the top and 4% for early pay