Originally Posted by E&C
Hi !!! I am new to posting on this forum, but have followed posts for quite a while. I run a company out of CA, we are FAS vendors and we recently completed a trash out. Initially I bid the job around 225cyds and proceeded. Well, like 2 days into the job I realize that we were well over that due to the weight. So I have the work order updated at 400 cyds and explain that I didn't have it precounted because I had no clue the weights. Now QC comes back at 208 cyds and on the second request 225. We removed 49,000 pounds of debris and provided dump receipts. Does anyone have any clue what aspects I should use to fight this QC? It took me 4 days in the pouring down rain to turn this property around which may turn into a waste of time
thanks soooo much!
Please note that my response is not an attack - it's candid reality:
1) "I didn't have it precounted because I had no clue the weights."
Anyone who has worked in this industry for any length of time has learned expensive lessons on-the-fly - consider this experience the cost of your education
2) "Initially I bid the job around 225cyds and proceeded."
You bid 225 cubic yards and they approved it; in theory, they may have chosen your bid over another vendor who bid higher; you don't get "re-do's" like when you were a kid
3) "It took me 4 days in the pouring down rain to turn this property around which may turn into a waste of time"
- You may have incorrectly assumed that empathy is part of their business model - it is not - the pouring down rain and your time are completely irrelevant
A rep from a national company once told me something after I complained about "fairness" and it stuck with me: she said something to the effect "this is how it is, if you don't like it then you need to make a 'business decision.'" I learned that a "business decision" is a decision that A) excludes emotion, B) may be uncomfortable, and C) can be the most liberating type of decision.
E&C, you may not have control over what happened in the past but you do have control over what happens next. Take the emotion out of this experience (I know, that can be really hard), figure out where the breakdown was, and put the policies and procedures in place to make sure it doesn't happen again.