Issues with FAS QC- - REO Property Preservation Forum
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post #1 of 30 (permalink) Old 03-29-2012, 02:42 AM
E&C
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Issues with FAS QC-

Hi !!! I am new to posting on this forum, but have followed posts for quite a while. I run a company out of CA, we are FAS vendors and we recently completed a trash out. Initially I bid the job around 225cyds and proceeded. Well, like 2 days into the job I realize that we were well over that due to the weight. So I have the work order updated at 400 cyds and explain that I didn't have it precounted because I had no clue the weights. Now QC comes back at 208 cyds and on the second request 225. We removed 49,000 pounds of debris and provided dump receipts. Does anyone have any clue what aspects I should use to fight this QC? It took me 4 days in the pouring down rain to turn this property around which may turn into a waste of time thanks soooo much!
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post #2 of 30 (permalink) Old 03-29-2012, 04:25 AM
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If you bid it then it is what it is. Calculating debris is like measuring drywall; do it twice and cut it once. I doubt your going to get any further with them on your totals.
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post #3 of 30 (permalink) Old 03-29-2012, 09:34 AM
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Quote:
Originally Posted by E&C
Hi !!! I am new to posting on this forum, but have followed posts for quite a while. I run a company out of CA, we are FAS vendors and we recently completed a trash out. Initially I bid the job around 225cyds and proceeded. Well, like 2 days into the job I realize that we were well over that due to the weight. So I have the work order updated at 400 cyds and explain that I didn't have it precounted because I had no clue the weights. Now QC comes back at 208 cyds and on the second request 225. We removed 49,000 pounds of debris and provided dump receipts. Does anyone have any clue what aspects I should use to fight this QC? It took me 4 days in the pouring down rain to turn this property around which may turn into a waste of time thanks soooo much!

Please note that my response is not an attack - it's candid reality:

1) "I didn't have it precounted because I had no clue the weights." Anyone who has worked in this industry for any length of time has learned expensive lessons on-the-fly - consider this experience the cost of your education

2) "Initially I bid the job around 225cyds and proceeded." You bid 225 cubic yards and they approved it; in theory, they may have chosen your bid over another vendor who bid higher; you don't get "re-do's" like when you were a kid

3) "It took me 4 days in the pouring down rain to turn this property around which may turn into a waste of time" - You may have incorrectly assumed that empathy is part of their business model - it is not - the pouring down rain and your time are completely irrelevant


A rep from a national company once told me something after I complained about "fairness" and it stuck with me: she said something to the effect "this is how it is, if you don't like it then you need to make a 'business decision.'" I learned that a "business decision" is a decision that A) excludes emotion, B) may be uncomfortable, and C) can be the most liberating type of decision.

E&C, you may not have control over what happened in the past but you do have control over what happens next. Take the emotion out of this experience (I know, that can be really hard), figure out where the breakdown was, and put the policies and procedures in place to make sure it doesn't happen again.
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post #4 of 30 (permalink) Old 03-29-2012, 11:30 AM
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That just seemed quite condescending. Maybe I need to be specific the company sends a job and due date. Visually there is 225 cyds. Weight is 49,000 lbs. I was just seeing if anyone had an experience having almost 25 tons approved based on weight or dump receipts. I never "bid" the job I just input my count at completion. Trust me I have been doing this for 6 years, and have had several large losses which is why I provide All dump weights on my large jobs. Thanks for your input.
post #5 of 30 (permalink) Old 03-29-2012, 11:39 AM
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Approval for weight based loads is almost non existent anymore. Companies like FAS and Safeguard, etc will tell you they pay the same rate for a trailer load of feathers as they do a trailer load of bricks. The number and quality of your photos are the strongest tool you have to confirm 400 cyds over 225.
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post #6 of 30 (permalink) Old 03-29-2012, 12:07 PM
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Quote:
Originally Posted by MFSOracle

Please note that my response is not an attack - it's candid reality:

1) "I didn't have it precounted because I had no clue the weights." Anyone who has worked in this industry for any length of time has learned expensive lessons on-the-fly - consider this experience the cost of your education

2) "Initially I bid the job around 225cyds and proceeded." You bid 225 cubic yards and they approved it; in theory, they may have chosen your bid over another vendor who bid higher; you don't get "re-do's" like when you were a kid

3) "It took me 4 days in the pouring down rain to turn this property around which may turn into a waste of time" - You may have incorrectly assumed that empathy is part of their business model - it is not - the pouring down rain and your time are completely irrelevant

A rep from a national company once told me something after I complained about "fairness" and it stuck with me: she said something to the effect "this is how it is, if you don't like it then you need to make a 'business decision.'" I learned that a "business decision" is a decision that A) excludes emotion, B) may be uncomfortable, and C) can be the most liberating type of decision.

E&C, you may not have control over what happened in the past but you do have control over what happens next. Take the emotion out of this experience (I know, that can be really hard), figure out where the breakdown was, and put the policies and procedures in place to make sure it doesn't happen again.
The best advice I've heard in awhile. We have also learned a lot of tough lessons in the early days.
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post #7 of 30 (permalink) Old 03-29-2012, 12:46 PM
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Quote:
Originally Posted by GTX63
Approval for weight based loads is almost non existent anymore. Companies like FAS and Safeguard, etc will tell you they pay the same rate for a trailer load of feathers as they do a trailer load of bricks. The number and quality of your photos are the strongest tool you have to confirm 400 cyds over 225.





Almost.



REO clean ups are a lot tougher because they'll give you verbal approval and then in the QC process take it all away.

BUT..... I had one REO last year that had a dump truck load of blocks on it. They wanted to go by the cube and I told them no way. We were getting a dump truck with a loader to haul them off. The price is $800. They kept going on and on about it, I kept telling them that the price is $800. Not $799 or less.

Took them about two weeks, I'm assuming trying to find some one else, and they approved the bid for $800.

Some times you have to hold your ground with them. Working in remote areas where they don't have access to 10 different contractors to bid shop can work to your advantage.
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post #8 of 30 (permalink) Old 03-29-2012, 05:43 PM
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What does E&C stand for?
post #9 of 30 (permalink) Old 03-29-2012, 06:03 PM
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Quote:
Originally Posted by E&C
Hi !!! I am new to posting on this forum, but have followed posts for quite a while. I run a company out of CA, we are FAS vendors and we recently completed a trash out. Initially I bid the job around 225cyds and proceeded. Well, like 2 days into the job I realize that we were well over that due to the weight. So I have the work order updated at 400 cyds and explain that I didn't have it precounted because I had no clue the weights. Now QC comes back at 208 cyds and on the second request 225. We removed 49,000 pounds of debris and provided dump receipts. Does anyone have any clue what aspects I should use to fight this QC? It took me 4 days in the pouring down rain to turn this property around which may turn into a waste of time thanks soooo much!

I do feel your pain as do most people in here,but with FAS always bid way higher because they will cut you down all the time.

On my bids when it comes to concrete,wood,shingles and anything heavy I always charge extra for weight,like somebody said if they don't like your bid they don't have to take it.
post #10 of 30 (permalink) Old 03-29-2012, 06:41 PM
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Do the math
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