Join Date: Jun 2012
Thanked 40 Times in 28 Posts
Regional Service Company Threatening Me With Huge Chargeback!
Hello All -
(im gonna change the names and of the parties involved until i get this situation resolved just to protect myself)
i have been working for a somewhat large regional based in california for over 6 years now with a pretty flawless relationship. i have managed to cover a large area for them in califnornia and have always put them as a priority over other clients. i have always been busy with them until mid may this year when things seemed to have died down big time. i know a few other contractors personally that work with them and the work load has died for them also.
now to the chargeback issue-
i receive a call from a manager at "AAAA mortgage services" (names changed) and he tells me he has bad news and i say "okay, what address is this concerning" and he states the address and i look it up in google to jog my memory. he says "do you want to know the bad news?" and i reply "let me look up the history on the property"...
here is my history on the property:
4/1/2011 (yes last year!) reo initial secure - no personal property, i completed the trash out and grass cut for cap. the perimeter of the property has a iron gate which i secured upon exit.
5/28/2011 grass cut cycle - when i return to the property all my locks have been cut off and the house is boarded and sealed shut, i can't even get into the front iron gate to cut the grass so i report "no Access"
6/10/2011 maid and grass cut cycle - i still cannot gain access to the property so i report "no access"
6/24/2011 grass cut cycle - i still cannot gain access so i report "no access"
and that was the last order i ever had for that house...
the manager proceeds to tell me that they are back charging me for some city violations that occurred when i couldn't gain access because i should have gained access. the amount they are back charging me is $6400!!!!!!!!!!!
i proceed to tell him i haven't had a order on that property in over a year and he says that doesn't matter and i should have gained access. i tell him i will cll him back after i call the agent.
i call the agent and tell him the story and he says that is all a lie. he just sold the property 5 months ago and on close of escrow he did a walk thru with the code enforcement officer and city inspector and there was not one violation on that property. he said ever since the initial secure he has been on a conveyance schedule with the city the whole time, and he would talk to code enforcement every week regarding the property and on top of that he has driven by the property every day. he also said that after the initial secure and trash out the house was broken into and he sent in another crew to lock it down tight which is why i couldn't get in 2 months later after my initial secure. the agent told me he will back me up on everything and fight with me to get this resolved because the service company is lying. he said there was no grass violations on the property once it was secured.
i tried contacting the city but couldn't get through so I'm gonna go down personally tomorrow to find some paper trails...
i called back the manager and told him the first part of what the agent said and that i want paperwork proving the violation. he said no and that they only have a memo from the bank. i said i want all the paperwork pertaining to that house. and he said to find it myself. and he was getting defensive then he said he was going to have another higher manager call me and i said please do.
what are you opinions on this? what should i do? what steps should i take next to resolve this?
thank you so much!