Join Date: May 2015
Thanked 19 Times in 13 Posts
They were doing that on grass cuts. They completely killed their grass cut pricing this year $30 flat rate for all re-cuts up to 36", up to an acre. We had an unreal amount of rain this spring, so when we tried invoicing trip charges on properties with 90% of the yard covered with standing water, they $0.00 all invoices and said to mow yards even if they were wet, or send updates on when the properties would be dry enough then go back and mow. We did that, then they zero'd out the invoices since some were almost a week late due to rain even after they said 'wait until it's dry enough'. So when I got the last decent check from them, we just let work orders pile up without completing any of them, then dropped them a few weeks after ignoring them. They are garbage. I had one of those "QC meetings" at a property, the qc agent was showing me all of the deficiencies at the property, and asked if he could stay to watch me fix them, I said I'm not doing this for free since I've never been to this property. They tried to give me a back-charge, make me fix someone else's mistakes, and had a list of 10-12 properties full of deficiencies with my name on them, even though I had never been to any of those properties. They're a joke. Although the guy was really nice after he realized they screwed up and wasted several hours of the wrong persons time. Needless to say we won't ever be working for them again. And FYI for anyone new to SG when they say you'll be getting 120 properties a month...they really mean 10 (if that).