Join Date: Apr 2012
Location: Your House Soon...Soon
Thanked 2,249 Times in 1,094 Posts
Excel, Quickbooks etc, is a must for tracking your invoices. Many of these regional boneheads will try to nickel and dime you believing it isn't enough for you to complain about.
We would spend hours, for example, trying to make sense of checks from Safeguard. A 15k check with 60 invoices may be off by as much as 10%. A trashout invoiced for $880 may show only $610, then a grass cut for $60 shows $90. Their own internal work order numbers would be flipped around, sometime listed as "NA". My naive side wanted to believe it was a dept of underpaid careless girls with number fatigue; realistically, their accounting department could have been named "Don't Know, Don't Care, Don't Give a Crap". So we send in a list of invoice errors with corrections and hope after a few weeks they would adjust the amounts.
FYI, some companies will tell you if you fail to dispute an amount after 60 days, it is no longer valid.