New here need help, Safeguard grass vendor - REO Property Preservation Forum
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post #1 of 25 (permalink) Old 05-18-2018, 11:31 AM Thread Starter
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New here need help, Safeguard grass vendor

Hi there as stared new to forums.

I am looking for some experience and insight.

I am a single crew grass vendor for Safeguard. This is my second season operational. I had one year prior working as a partner with a seasoned vendor who had been established for a while. We parted ways because I personally did not agree with his conduct but I digress.

So I got my own code and everything went pretty smooth last year. I maintained on average about 40 properties in 2 zones.

This year I have three zones and started out with 60 properties. Which I can easily handle myself.

I feel I have had multiple complications internally with the company. Almost as if I am under a Microscope which is fine because I do my job well.

Just some background^

I have several examples to why I feel like I have been treated unfairly but the one that is my biggest concern I would like to address on here.

I recently in the last few weeks received two separate emails at separate times (1 reo orders 1 p&p) pertaining to a ‘compliance audit’. It states to be compliant you must have a 95% or greater. I have a deficiency according to them my PMP audit is 93% and my REO audit is 94%.

It states: (copy paste)

Pmp
“Good morning,
This email is to inform that we have completed an audit on your P&P Grass orders. Safeguard has a 95%
compliance standard and your company is currently at 93%.

Please be advised that at this time, a charge back will not be processed, rather this is a notice of what
your potential charge back could be if your quality does not meet the required 95% at the time of the
follow-up. You are currently completing 38 orders per month. At your current deficiency rate the
charge back would be $34.84. You have 30 days from the date of this notice to address/correct
all issues listed and come into full compliance.“

Reo
Good morning,
This email is to inform that we have completed an audit on your REO Grass orders. Safeguard has a 95%
compliance standard and your company is currently at 94%.

Please be advised that at this time, a charge back will not be processed, rather this is a notice of what
your potential charge back could be if your quality does not meet the required 95% at the time of the
follow-up. You are currently completing 43 orders per month. At your current deficiency rate the
charge back would be $15.40. You have 30 days from the date of this notice to address/correct
all issues listed and come into full compliance.

MY BIG QUESTION! What does this mean exactly??? They are pros of deceptive text imo. Or maybe i just suck at understanding.

I have a family to take care of. Does this insinuate $34.84 and $15.40 per property?

If so how is that fair because I know everybody says they do a good job but I bust my butt and make sure everything is nice and clean. I know we all miss stuff and yeah they will point out if there are three leaves on a stairwell and mark it against you. I do my job trust me.

I don’t feel and this is the paranoid part of me that no matter what I do I will be able to get my score up to their standards. Not because I haven’t corrected the issues but I feel it is by design.

I don’t feel and this is the paranoid part of me that no matter what I do I will be able to get my score to their standards. Not because I haven’t corrected the issues but I feel it is by design.

Can anyone out there with past experience with these situations explain to me what I should expect. It would be greatly appreciated any accurate in sight. Thanks for your time!
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post #2 of 25 (permalink) Old 05-18-2018, 02:34 PM
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Welcome to the wonderful world of P&P. I declined to work with safeguard because they tried me my first order. I was past due on an order so they said. I got a nasty email. We have tried multiple times to contact you if you don't answer you will be put on hold. UH the order is not late I just got it this morning. Anyways that's the ploys they use. I have a company the uses a score card but I have to have a 88% before you get penalized a percentage of your income for the quarter I get a bonus if I have more that 88%. Yours seems a bit harsh. But that's what these companies are doing to pay less and less. I still don't understand how they can say you didn't check in when you cannot sync the pics if you don't. Or you missed an ac pic. How is that if its in the stupid tab that says ac pic. You have to be careful of the bigger companies they are masters of finding stuff wrong with your work or reasons of delaying your pay or reasons to charge back. Get on the phone and clear this up if not your end up paying them to get work.
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post #3 of 25 (permalink) Old 05-18-2018, 09:09 PM Thread Starter
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Thanks much for the input. I dont see how they can backcharge $34.85 on a 93-94 percent compliant.

Can you i ask what you make of the chargeback? Meaning the $34.84 is that applied to how many properties i updated? Or is that a single fee? The verbage is terrible at defining
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post #4 of 25 (permalink) Old 05-18-2018, 09:10 PM
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Quote:
Originally Posted by 87Pens View Post

Can anyone out there with past experience with these situations explain to me what I should expect. It would be greatly appreciated any accurate in sight. Thanks for your time!

Expect more of the same, they make the rules so they can decide which ones you need to be penalized for

why not market to homeowners in your area, you can make more $, with less hassle
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post #5 of 25 (permalink) Old 05-18-2018, 11:35 PM
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I might have some experience in this department.

A couple things you should know...

Safeguard inspectors find themselves in a heap of hell if they fail to find something wrong with your work.

You are NOT under a microscope. You are a contractor with a code. They advertise for contractors on places like Craiglist and have "recruiters" make big promises that will never be kept. The vast majority of these recruiters have not walked a single day in property preservation. They are told what to promise and for all they know, they are telling the truth. Bottom line is, they actually have a backlog of contractors just waiting to get screwed by them. What I'm trying to say is, they don't care if you get pissed and walk, the next sucker is a phone cal away. Let me tell you what they did to me...

I signed with Safeguard when they got a big contract in my area. I had a signed contract for $50 per grass cut. I was the same as you. One man band and I did things right and made them look damn good. 1st year was pretty good, grossed well over 6 figures. The following spring they started picking on me. Why? they were short on contractors when I started. They needed me. By the following grass season, they had plenty of suckers lined up.

They sent me an email saying lower your price to 35 or we reassign all your work. I told'em about this cool place they should go to where the sun doesn't shine. They fired me. I received about 100 work order cancellation emails in the next half an hour. End of story, right? Nope.

It took them 3 weeks to get the next sucker going in my place. When they saw his "before" yard pics they charged me up to $200 per yard because they were very long with "excessive neglect". I had just finished a round of cuts the DAY BEFORE I GOT FIRED!! You think the new guy saw a dime of the money Safe$hit stole from me?!! No way. Heck, he was prolly cuttin for $25-30. All said, I think they got about $2500 from me...and I feel lucky compared to dozens of guys who have been taken for tens and even hundreds of thousands.

Bottom line...piece of advice...

Do NOT bend over backwards for them, or you WILL bend over forward for them.
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post #6 of 25 (permalink) Old 05-19-2018, 07:49 AM Thread Starter
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Yeah that is some ‘experience’ and im sorry to hear you went through that. You know i figured get a grass code. Low risk just get my props/routes do a good honest job. Never cheated anyone. Thats my thing how do i slip out clean. I fear backlash like you claimed.
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post #7 of 25 (permalink) Old 05-19-2018, 07:53 AM Thread Starter
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Also by all means i miss something point it out. Im not perfect i could miss some edging. Sooo much to cover in some yards. My thing is the pics that fail to send through cause their servers down and it lowers your score. Or parts of the job you bid and they hold it against you for needing done in photos but you bid for extreme overgrowth...
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post #8 of 25 (permalink) Old 05-19-2018, 09:13 AM
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Quote:
Originally Posted by 87Pens View Post
Yeah that is some Ďexperienceí and im sorry to hear you went through that. You know i figured get a grass code. Low risk just get my props/routes do a good honest job. Never cheated anyone. Thats my thing how do i slip out clean. I fear backlash like you claimed.
don't let the fear keep you there,

it is harder to sign up homeowners mid season, but not impossible, start picking up local customers and drop codes as you have enough replacement revenue from real customers

Stay away from fools, for you won't find knowledge on their lips.
-God
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post #9 of 25 (permalink) Old 05-21-2018, 04:19 PM
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Ok let me set your mind at ease.
First this email is in regards to a photo audit. So for example in general property condition tab they want for full sides of the house. If you’re not doing that you will lose points. So to clarify you can still submit the order with only one photo in this tab without triggering an error.

Also it is based on photo quality and job quality. For example if the after edging hard surfaces photos shows the driveway not edged this will also affect your score. You can’t stress out over these things. The inspectors will also note if there are no shrub, vine, or tree bids and these things are causing damage “touching” the home. That will also knock your score. You honestly should have like pdf attachments showing what they scored you on.

The charge backs listed would be the totals it is not per property but per audit. So even if you continued to fail this audit you would not be out of business. To set your mind at further ease they audited me and I got like an 88% didn’t do anything different and the follow up audit I scored a 98%. I guess those death threats I sent the inspectors worked...

I’ll tell you what all the new photo requirements they just added without even a memo really rubbed me the wrong way. I think a lot of people will be falling off and failing to provide the ridiculous amount of new photos. I mean it was a lot before but I went from 28 average photos for a recut to almost 50. The updates became a much more drawn out bore.

Most important thing to remember is safeguard isn’t your friend they’ll cut your throat and bleed you dry. Make as much money off them as you can but don’t let them scare you. You’re not their employee and they aren’t holding a gun to your head. Hope this helps.
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post #10 of 25 (permalink) Old 05-21-2018, 11:55 PM
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Originally Posted by Safeguard is #1 View Post
Ok let me set your mind at ease.
First this email is in regards to a photo audit. So for example in general property condition tab they want for full sides of the house. If youíre not doing that you will lose points. So to clarify you can still submit the order with only one photo in this tab without triggering an error.

Also it is based on photo quality and job quality. For example if the after edging hard surfaces photos shows the driveway not edged this will also affect your score. You canít stress out over these things. The inspectors will also note if there are no shrub, vine, or tree bids and these things are causing damage ďtouchingĒ the home. That will also knock your score. You honestly should have like pdf attachments showing what they scored you on.

The charge backs listed would be the totals it is not per property but per audit. So even if you continued to fail this audit you would not be out of business. To set your mind at further ease they audited me and I got like an 88% didnít do anything different and the follow up audit I scored a 98%. I guess those death threats I sent the inspectors worked...

Iíll tell you what all the new photo requirements they just added without even a memo really rubbed me the wrong way. I think a lot of people will be falling off and failing to provide the ridiculous amount of new photos. I mean it was a lot before but I went from 28 average photos for a recut to almost 50. The updates became a much more drawn out bore.

Most important thing to remember is safeguard isnít your friend theyíll cut your throat and bleed you dry. Make as much money off them as you can but donít let them scare you. Youíre not their employee and they arenít holding a gun to your head. Hope this helps.
Dude! 50 photos for a grass cut?! What do you think they are doing with 50 grass cut pics?! I'll tell you...
They are billing the client for inspection services you just did for free!!

My mind is not at ease!!

By the way, welcome to the forum. We love to hear from Safeguard guys around here.
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