FAS is Slipping

49754 Views 222 Replies 13 Participants Last post by enriquegill012, Dec 27, 2015

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Discussion Starter · Sep 24, 2011

Field Assets IS slipping. They have had a definite change in their operating tactics over the last year. The vendors (contractors) are expendable is the message that is being sent. Case in point

(1) Tennant access, a division of FAS SUCKS. We are to go to a property and meet with the tenants and do services. ONLY if the price is what FAS says do these services need to be done. Replacement of a GAS 40 gallon hot water heater $600 what a joke. I can’t buy a gas hot water heater for that price. To install it with a PRO plumber and new supply hoses on top of already going backwards on the water heater and then wait 45 days to get reimbursed if it passes QC, which is a crap shoot at best, then l have to eat the sales tax. When questioned as to where they are getting their prices “it is our business model” is a standard answer. Then they hire a plumber to do the job. Thanks for wasting my time FAS! Not like my family would like to see me for the 3 hours it took to go down and diagnose and return not to get paid for the trip !!

I could go on about the tenant access nightmares and they CONTINUE to call after they have been told I DON’T DO TA. They recently called and have a short in an electrical panel. SERIOUS so I called my electrician and got his price thinking that it was reasonable and set the time for next morning called the representative at TA “OH that’s too much but I will see if I can get it approved”. I did NOT receive a call back and then I get up this morning and the Work order was cancelled. Thanks for the call back to cancel the electrician ON A SATURDAY. The underlying theme is that we the vendors time is worthless and unless we work for peanuts we are replaceable.

I could go on and on but there are too many issues with the business model and their double standard treatment of their vendors for me to waste my time with.

BE WARNED Captain DALE’s ship has lost its rudder

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Discussion Starter · #2 · Sep 24, 2011

Yes, we also no longer work with them for the same reasons....
Cyprexx is worse...$365 for a 20 yard trash out????
We bailed out the banks with our taxes and now these companies like FAS, Cyprexx, et al.
have become nothing more than an extension of the banks and they want us to bail them out with our labor.
Everyone in this industry needs to so no...sooner or later...
We have adapted the philosophy, This is OUR coverage area, this is the fee WE NEED for your company to have this service performed by our company....
If they don't want to pay it then as far as I'm concerned let someone else go broke...

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Discussion Starter · #3 · Sep 24, 2011

everyone just needs to understand your independent contractor. You have your set prices and they have to abide by your bid. If the service company hires a professional contractor to do electrical, plumbing, hvac then technically they are the general contractor. call your local building code officer and see if any permits were pulled. if not, turn them in for unlicensed work. done it many times and you will get a phone call to see if you'll go pull permits for them, then you name your price!

david

· #4 · Sep 25, 2011

fremont maybe its just slow time in your area,i went a month with hardly no work and last 2 months all the work i want and more,cant even count the jobs ive refused in just last 2 weeks alone,hopefully it will pick up soon for you and good luck.

david

· #5 · Sep 25, 2011

sorry i meant hardly and your right they have changed personel,they do it every 2 months,why is anyones guess but it drives me crazy dealing with new people all the time,just do as others if you cant do a job for price they want,then just dont do it,they always think they have someone in line but trust me they dont,they have actually lost a lot of vendors lately

BPWY

· #6 · Sep 25, 2011

FAS was no good back in 09.
Its no shock that they've gotten worse.

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Discussion Starter · #7 · Sep 25, 2011

It's just as bad when you have to call in to get a bid approved and they say "go ahead" and I tell them to email me the conformation for that price. It clearly states in my file that every bid needs Written Conformation before work will start then I wait for the email conformation and it never comes. Next thing I know they pull my work order trying to say I refused the job. B.S. you never sent me conformation "let me speak to your supervisor please". Around and around we go again. FAS is just as bad as a Collection Agency as far as there B.S. tactics go. :thumbdown

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Discussion Starter · #8 · Sep 25, 2011

d+jhomeservices said:
fremont maybe its just slow time in your area,i went a month with hardly no work and last 2 months all the work i want and more,cant even count the jobs ive refused in just last 2 weeks alone,hopefully it will pick up soon for you and good luck.

With us its not "slow enough". Just surpassed our 29,000th invoice with just 1 company...its called tenure.

thanohano44

· #9 · Sep 25, 2011

d+jhomeservices said:
sorry i meant hardly and your right they have changed personel,they do it every 2 months,why is anyones guess but it drives me crazy dealing with new people all the time,just do as others if you cant do a job for price they want,then just dont do it,they always think they have someone in line but trust me they dont,they have actually lost a lot of vendors lately

The reason is to try to avoid contractors figuring out their reps weakness' and ways to work them in the contractors favor. It also helps the nationals keep the job feeling fresh to their employees. Corporate america mental mind trick mumbo jumbo.

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Discussion Starter · #10 · Sep 25, 2011

thanohano44 said:
The reason is to try to avoid contractors figuring out their reps weakness' and ways to work them in the contractors favor. It also helps the nationals keep the job feeling fresh to their employees. Corporate america mental mind trick mumbo jumbo.

Our experience, at least for us,
CREATES...confusion. We found that most of the time it was a case of the individual not being able to handle the stress of a high volume position. We could always tell by the second conversation if the person was going to last...I actually won two pools we had going on different individuals as to how long they would last...not that that is anything to brag about...they were just easy to figure out...
The figuring out weakness issue is...solid to say the least.
Everyone knows that FAS is traded on the NYSE right??? Thus the corporate thing is in play ALL the time...

david

· #11 · Sep 25, 2011

cleanup what name does fas use to trade stocks ive looked it up but could not find them

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Discussion Starter · #12 · Sep 25, 2011

I would have to look it up. Thay are part of a conglomerate.

thanohano44

· #13 · Sep 25, 2011

Cleanupman said:
Our experience, at least for us,
CREATES...confusion. We found that most of the time it was a case of the individual not being able to handle the stress of a high volume position. We could always tell by the second conversation if the person was going to last...I actually won two pools we had going on different individuals as to how long they would last...not that that is anything to brag about...they were just easy to figure out...
The figuring out weakness issue is...solid to say the least.
Everyone knows that FAS is traded on the NYSE right??? Thus the corporate thing is in play ALL the time...

I worked in corporate america for 10 years in management. I can spot this BS a mile a way. I can also decipher most of the bs, lies, blanket statements and figure out what is exactly that they're trying to do.

They sell their reps on rotating their regions or portfolios to give them the experience the need to move up into management. Give them added responsibility, maybe a new title but same pay. And say whomever delivers the best results SHOULD or WOULD be the prime candidate for consideration for a promotion.

Then each of these reps have a budget of how much they can work with per month and they have profit margin goals which determine their tiered monthly performance incentives. The less you spend to get the work done, the more they make. Then they factor in on time completions, quality scores etc.

I attended so many six sigma BS classes and courses that were geared to amp up production, peak employee performance and quality results through spinning the data in your favor so that "we always put our best practices forward in all facets of our growing business model" so that we all succeed. But I have also seen how those same lessons can drag down employee morale. And a lot of you are experiencing it with your interactions with your PM's etc.

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Discussion Starter · #14 · Sep 25, 2011

The Franchise Company Acquires Field Asset Services, Inc.
November 07, 2007 17:20:00 // Franchise: The Franchise Company // Tags: Mergers & Acquisition News
The Franchise Company (TFC) is proud to announce that it has expanded its property services portfolio with the acquisition of an 80% interest in Field Asset Services, Inc., one of North America's largest residential preservation services companies

You can find the article here;

http://www.franchisenewswatch.com/merger_news/popular/

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Discussion Starter · #15 · Sep 25, 2011

http://www.dsnews.com/articles/field-asset-services-unveils-new-pre-foreclosure-service-avert-2011-09-16

Another fine example of how they are another exrension of the banks...

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Discussion Starter · #16 · Sep 25, 2011

Well hearing this now...the pieces are coming together. Heres what I forsee:

) TFC has Paul Davis Restoration franchises. They will handle the restoration work.

)TFC has The Handyman Connection franchises. They will do the handyman type work.

3) TFC has a Cabinet franchise. They will do the kitchen & bath work.

AND NEXT

TFC will be offering the brand new Property Preservation franchise for $XX,***. Get on the bandwagon now boy's and girl's.

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Discussion Starter · #17 · Sep 25, 2011

bingo

GTX63

· #18 · Sep 26, 2011

Once we gave FAS their pink slip we never looked back. We only did work for them as a favor to our local Brokers, as FAS used some of the worst of the worst contractors and absolutley infuriated the Brokers with the poor quality slop they did to homes. FAS called us several times after that, stating they had changed their standards of operations and that we would now find them quite inviting. LOL. They are still bringing in crews from 150 miles out of the area and butchering even basic wints, board ups, mows, etc. We did tens of thousands in business with them each month and the profit margin was nearly non existent.

Tom Stuble

· #19 · Sep 26, 2011

sounds like an awesome business you guys are in to:whistling

GTX63

· #20 · Sep 26, 2011

Not for the faint of heart

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