G
Guest
·So I cover most of Colorado.
For Colorado, like most states, you have your central populations in places like Denver, Colorado Springs and Fort Collins. If you want a state wide contract, you cover the big populations and have to suck it on the outlying ones. None of this should surprise any of you.
We have 2 large clients we make our big money on and then a whole bunch of clients that we are low on the totem pole. We do their work regardless of where just to gain some traction with them.
When these companies send us a job, my sales pitch kicks in and I call them, tell them how thankful we are to have a job that loses us about $20-40 and takes up half a day for myself or a sub. I then tell them we would love to cover more jobs for them, by the way, please send us the work in the metro areas.
NFR is one of these clients. They keep sending us jobs like 'rekey the 2nd-ary door only' and photo all the rooms. And it's a 2 hour drive.
So I call them and tell them my spiel. He gets frustrated with me and says I say this to him every time he sends an order/I call. I explain that's the price if you want me to drive to Breckenridge from Denver. He says he already has established contractors in metro Denver and he needs contractors that cover all the outlying areas. I explain over and over again, we would be happy to continue to cover these areas if we got a piece of metro Denver. Same crap over and over again and he is frustrated. He keeps asking me why I list summit county as part of my coverage area if I'm going to bitch about it. I didn't think I was bitching, I was selling...
Finally, I ask him how many jobs we have got this year: 7. How many have been more than an hour away from Denver? 7. How many paid more than $100? 0.
By this time, I'm pulling off the hwy ramp, and tell him, I'm turning around, find another contractor that wants to do these. We're not going to do this job or any others until we have a mutually beneficial agreement. His last words were: "I'm de-listing your company now!" and he hung up.
I'm normally pretty good in these situations. I normally don't tell customers like this off because I've had some turn out good. In this case, I don't feel too bad at all.
For Colorado, like most states, you have your central populations in places like Denver, Colorado Springs and Fort Collins. If you want a state wide contract, you cover the big populations and have to suck it on the outlying ones. None of this should surprise any of you.
We have 2 large clients we make our big money on and then a whole bunch of clients that we are low on the totem pole. We do their work regardless of where just to gain some traction with them.
When these companies send us a job, my sales pitch kicks in and I call them, tell them how thankful we are to have a job that loses us about $20-40 and takes up half a day for myself or a sub. I then tell them we would love to cover more jobs for them, by the way, please send us the work in the metro areas.
NFR is one of these clients. They keep sending us jobs like 'rekey the 2nd-ary door only' and photo all the rooms. And it's a 2 hour drive.
So I call them and tell them my spiel. He gets frustrated with me and says I say this to him every time he sends an order/I call. I explain that's the price if you want me to drive to Breckenridge from Denver. He says he already has established contractors in metro Denver and he needs contractors that cover all the outlying areas. I explain over and over again, we would be happy to continue to cover these areas if we got a piece of metro Denver. Same crap over and over again and he is frustrated. He keeps asking me why I list summit county as part of my coverage area if I'm going to bitch about it. I didn't think I was bitching, I was selling...
Finally, I ask him how many jobs we have got this year: 7. How many have been more than an hour away from Denver? 7. How many paid more than $100? 0.
By this time, I'm pulling off the hwy ramp, and tell him, I'm turning around, find another contractor that wants to do these. We're not going to do this job or any others until we have a mutually beneficial agreement. His last words were: "I'm de-listing your company now!" and he hung up.
I'm normally pretty good in these situations. I normally don't tell customers like this off because I've had some turn out good. In this case, I don't feel too bad at all.