Learned that lesson a long time ago. Field Assetts called over an order for a CFK. Knocked it out on a friday but the work order was incomplete/no billable. Called the preteen in charge on monday. It was a no charge. "Why would we do anything for free?" I asked. He replied, "I don't know, but you did."
Most of my work is maintenance. When a property is first assigned to me I inspect it and photo and report any issues. The deal is I report it on my first visit or I have to correct it for free later if I miss it.
I admit I am brutal on my inspections. I report everything that may have the slightest chance of being an issue. My current record is 234 pictures of what was not done correctly on a trashout/cleanout and inital services for a property.
Then I pester the hell out of everyone wanting to know why it has not been corrected.
Then once the original vendor is sent back I do another inspection on my next visit, again I pull no punches.
This has resulted in two things positive for me:
1 - A couple of the vendors have pulled thier heads out of thier asses and have started doing a bang up job. I really wish they would all do this so I could quit wasting time documenting stupidity.
2 - I have been weeding out the hacks and charging a premium to correct the issues which has helped alot to fill in the $$ gap caused the slower winter season for lawns.
The QA people love me. They said I give the most comprehensive and detailed reports they have ever gotten.
My coordinators love that by covering my ass I am covering their ass so they work with me more.
The realtors apparently hate my guts because my inspections make them look bad. I had one tonight go all PMS on me because I was going to board up four windows on a house to secure it correctly after she had reported it to be all good in her inspection.
Her complaint was that she reports a house to be fine and then I come along and find 100 things wrong with it.
I don't even have to nit pick - I have found the trashout vendor emptied the contents of the house into the wooded lot next door, or does a great job of trimming all of the trees and shrubs but piles all of the limbs and cuttings out of the pictures on one side of the property, or installs a combo padlock and does not set the combination to what is should be and has no clue of what it was set to so I have to cut it off. A blind guy could see these issues and I am not fixing them for free.
The truth is she sells almost all of her houses as is. Won't even authorize me to haul of appliances that do not work and are literally falling apart because she does not want to spend any money. But Fannie wants even these houses cleaned and secured and since Fannie is the client I am going to work to her standards, not a realtor who doesn't give a flip.
I lol'ed.Learned that lesson a long time ago. Field Assetts called over an order for a CFK. Knocked it out on a friday but the work order was incomplete/no billable. Called the preteen in charge on monday. It was a no charge. "Why would we do anything for free?" I asked. He replied, "I don't know, but you did."
We did 1000's of utility turn-ons. Had the acct numbers to each Bank and transferred acct to the bank responsible for each home.I lol'ed.
Has anyone notice a lot more orders for utility checks that involve them wanting you to meet the utility company, but are only paying a trip charge? I've been getting a lot more of them lately, some are insane. Like wanting me to meet the power company at 10:30, and then the gas company at 2:30, start up the furnace, and ICC the property in a property that is 90 miles away for a trip charge.
Or better yet they want me to negotiate with the utility company to get the services turned on. One even told me to just give the utility my info and billing and I would be reimbursed. ummm no....