Safeguard and missing orders????

We got the email that Safeguard staff would be working all weekend processing orders and that they expected us to be as well. Supposedly they would be contacting vendors for their updates if needed but those completed orders had to be turned in. Welllll...when their system is on the fritz we move on to our other customers. I don't run guys on sundays or at night because of issues on their end. I don't pay people to stay and stare at a locked up website for hours on end. If it were another customer or maybe a one time thing..maybe. Too many chargebacks, too many missing invoices...too much bs. We do work for them but no special treatment. They made their bed....:no: